Job summary
Do you have a passion for patient-centred care?
Do you enjoy delivering operational services to ensure high levels of patient care?
Are you passionate, committed, innovative and forward-thinking?
If the answers are yes, then consider Lincolnshire Community Health Services for your next career move!
Our aim is to do things the LCHS Way "We listen, we care, we act, we improve"
We listen: we engage with everyone we work with | we are united | we are always positive
We care: everyone is valued, respected and developed | knowledge and skills are nurtured | success is celebrated
We act: Clear goals and the right resources | freedom coupled with accountability | emphasis on simplicity
We improve: we are creative, resourceful and innovative | integration & collaboration is the way forward | we're always striving to do better
...Fit for now, fit for the future
Main duties of the job
If you are passionate and motivated about operational delivery and have the skills to support the improvement of quality, patient and staff experience, and enthusiasm to provide services first class patient care services, then this role is for you.
Operational Business Services is a dynamic team committed to delivering the highest standard of non-clinical services for clinicians and patients, which you will support by providing day to day effective and efficient senior leadership.
An exciting opportunity has arisen within LCHS, managing, at a senior level, the Operations Service Centre who work 24/7 across 365 days per week and the Patient Administration Services who work geographically across Lincolnshire supporting our patients and clinical teams.We are looking for someone with solid track record of delivery who are looking for a new challenge.
Of course we are looking for people with the skills, experience and knowledge to do the job but, more than that, we are looking for people who want what they do to really matter and make a difference to others.
About us
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev
Job description
Job responsibilities
Reporting to Head of Operational Business Services, you will be responsible for ensuring the staff within the Ops Centre and Patient Admin Services deliver a proactive and outstanding customer service supporting our clinicians and patients across the organisation.This role is also responsible for identifying and setting performance levels for the team, leading process reviews and engaging with all key stakeholders across all levels and both internally and externally.
This post is a key leadership role within not only Operational Business Services but also within the Operational Directorate, Trust and the Lincolnshire Health System. This individual needs to be a visionary leader, inspiring those within the team and those who encounter the team and striving to further LCHS as an innovative and high-quality patient care provider.
You must hold a relevant degree or the ability to demonstrate relevant work experience, in addition to evidence of relevant and continuing professional development.
Senior NHS management experience and evidence of working in a busy customer service environment is essential, alongside the ability to build and develop high performing teams, and work at high levels with managerial colleagues in other organisations and services.
This is a real opportunity for a strong people and process manager to make a difference to the heart of the organisation and support the Clinical divisions to deliver outstanding patient care.
We are looking to attract a flexible, organised and improvement focussed individual to provide senior management and strategic support.
The role holder will demonstrate strong leadership skills and be responsible for the delivery of first-class patient services and organisation priorities, not only enabling clinicians to focus on providing great care, close to home but also ensuring processes are streamlined, safe and effective.This role provides an ideal opportunity to work with clinical, non-clinical and corporate teams to provide care to our patients and improve the working lives of our staff.
The post will be expected to travel as business needs dictate will be required so a full driving license is required.
Our team is experienced, friendly and enthusiastic about their work and we ask that our leaders strive to lead with compassion and drive a service that is caring and responsive.
The Trust is committed to supporting staff by offering an extensive health and wellbeing package as well as many staff network groups.
Job description
Job responsibilities
Reporting to Head of Operational Business Services, you will be responsible for ensuring the staff within the Ops Centre and Patient Admin Services deliver a proactive and outstanding customer service supporting our clinicians and patients across the organisation.This role is also responsible for identifying and setting performance levels for the team, leading process reviews and engaging with all key stakeholders across all levels and both internally and externally.
This post is a key leadership role within not only Operational Business Services but also within the Operational Directorate, Trust and the Lincolnshire Health System. This individual needs to be a visionary leader, inspiring those within the team and those who encounter the team and striving to further LCHS as an innovative and high-quality patient care provider.
You must hold a relevant degree or the ability to demonstrate relevant work experience, in addition to evidence of relevant and continuing professional development.
Senior NHS management experience and evidence of working in a busy customer service environment is essential, alongside the ability to build and develop high performing teams, and work at high levels with managerial colleagues in other organisations and services.
This is a real opportunity for a strong people and process manager to make a difference to the heart of the organisation and support the Clinical divisions to deliver outstanding patient care.
We are looking to attract a flexible, organised and improvement focussed individual to provide senior management and strategic support.
The role holder will demonstrate strong leadership skills and be responsible for the delivery of first-class patient services and organisation priorities, not only enabling clinicians to focus on providing great care, close to home but also ensuring processes are streamlined, safe and effective.This role provides an ideal opportunity to work with clinical, non-clinical and corporate teams to provide care to our patients and improve the working lives of our staff.
The post will be expected to travel as business needs dictate will be required so a full driving license is required.
Our team is experienced, friendly and enthusiastic about their work and we ask that our leaders strive to lead with compassion and drive a service that is caring and responsive.
The Trust is committed to supporting staff by offering an extensive health and wellbeing package as well as many staff network groups.
Person Specification
Essential
Essential
- Masters Level Qualification or Relevant Experience
- Evidence of implementing change in practice or service delivery to improve quality outcomes.
- Extensive experience in management/leadership of team/s.
- Evidence of excellent interpersonal skills with ability to communicate effectively with stakeholders at all levels
- Evidence of excellent attention to detail
Desirable
- Leadership qualifications or the completion of NHS leadership courses.
- Previous experience of having worked for an Operational NHS Service
Person Specification
Essential
Essential
- Masters Level Qualification or Relevant Experience
- Evidence of implementing change in practice or service delivery to improve quality outcomes.
- Extensive experience in management/leadership of team/s.
- Evidence of excellent interpersonal skills with ability to communicate effectively with stakeholders at all levels
- Evidence of excellent attention to detail
Desirable
- Leadership qualifications or the completion of NHS leadership courses.
- Previous experience of having worked for an Operational NHS Service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
