Job summary
Respond to service users in the vaccination service:
- To welcome service users, relatives and carers to the unit
- Booking in on arrival
- Accurately, and confidentially completing the initial patient assessment on point of care system
- Supporting any service user needs and summoning any help as necessary
- Dealing with any queries by referring on appropriately
Main duties of the job
To provide day to day effective and efficient administration support
- To operate a confidential and effective appointmentsbooking system and to receive, register and direct patients tothe appropriate area for consultation/vaccination
- Maintain a high level of confidentiality
- To be able to work to deadlines and prioritise workload
- To talk to patients/clients in a positive and friendly mannerand deal with their queries is appropriate or refer on if necessary
- Deal with administrative duties in a timely and efficientmanner
About us
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev
Job description
Job responsibilities
file:///C:/Users/Karenhew/OneDrive%20-%20NHS/Desktop/JD/ID-313b%20B2%20Booking%20In%20Clerk%20-%20System%20Vaccs%20Team.pdf
Job description
Job responsibilities
file:///C:/Users/Karenhew/OneDrive%20-%20NHS/Desktop/JD/ID-313b%20B2%20Booking%20In%20Clerk%20-%20System%20Vaccs%20Team.pdf
Person Specification
Skills
Essential
- Excellent IT skills - Microsoft Office (Excel, Word, Outlook.)
- Organisational skills
- Ability to establish and maintain working relationships
- Ability to make sound judgements when prioritising tasks and knowing when to refer
Knowledge
Essential
- Awareness of confidentiality
- Knowledge of data protection legislation
Desirable
- Knowledge of q-flow, simply book and pinnacle
Experience
Essential
- Experience of working in a busy administrative environment
- Previous experience of working in a customer focused environment
- Previous experience of working towards targets/deadlines
- Ability to work in a team and also on own initiative
Desirable
- Previous experience of working in the NHS
Qualifications
Essential
- NVQ 2 in business administration or equivalent experience
- Good standard of general education including Maths and English GCSE/O'Level grade C or above
Person Specification
Skills
Essential
- Excellent IT skills - Microsoft Office (Excel, Word, Outlook.)
- Organisational skills
- Ability to establish and maintain working relationships
- Ability to make sound judgements when prioritising tasks and knowing when to refer
Knowledge
Essential
- Awareness of confidentiality
- Knowledge of data protection legislation
Desirable
- Knowledge of q-flow, simply book and pinnacle
Experience
Essential
- Experience of working in a busy administrative environment
- Previous experience of working in a customer focused environment
- Previous experience of working towards targets/deadlines
- Ability to work in a team and also on own initiative
Desirable
- Previous experience of working in the NHS
Qualifications
Essential
- NVQ 2 in business administration or equivalent experience
- Good standard of general education including Maths and English GCSE/O'Level grade C or above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
