Job summary
We are looking for someone who is passionate about involving volunteers in our NHS community services. You will take the lead in developing a growing service that has lots of potential for creativity and innovation in volunteering. Working with leaders, clinicians and external partners, this is a great role for a dynamic person who enjoys motivating and enthusing others. You'll also work closely with ourdedicated team of volunteers who are loyal, and keen to support patients and staff by adding value to their experience of our health services.
We are looking for someone with substantial experience in all aspects of managing the volunteer journey including recruitment, training and support. You will be skilled at establishing relationships with those who will support volunteers in their services and provide expert guidance and advice. You will lead strategic direction for volunteering in LCHS and be experienced in demonstrating impact.
Main duties of the job
To oversee and be responsible and accountable for the provision and management of volunteering service throughout Lincolnshire Community Health Services NHS Trust (LCHS)To promote and support effective and appropriate use of volunteers to improve patient and public engagement, experience and involvement in LCHS.To grow and develop the LCHS Volunteering Services Programme to increase take up of volunteering.To ensure safe, standard practice in volunteer management across LCHS.To ensure that the safety of volunteers, patients, carers, visitors and staff is not compromised by the use of volunteers.
About us
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev
Job description
Job responsibilities
Lincolnshire Community Health Services NHS Trust (LCHS) requires all staff to safeguard children, young people and adults. All staff are required to access the organisational policies, also the Local Safeguarding Children Board and the Local Safeguarding Adults Board policies and procedures that underpin the safeguarding agenda. The safeguarding policies to be followed are found at www.lincolnshirecommunityhealthservices.nhs.uk and www.lincolnshire.gov.uk .2. LCHS policies, procedures and guidelines - It is a condition of your employment that as an employee you are expected to adhere to our policies, procedures and guidelines.These can all be found on the Trusts website.3. To promote the LCHS Way and to act as a role model.4. To lead an approach that has patients and the public/ customer/ service user/carer focus at its very heart.5. The Stakeholder Engagement Manager will agree personal objectives. This will form part of the annual review process.6 Lead the joint development with HR of recruitment, screening, placement and retention of inclusive volunteers and ensure remuneration of out of pocket expenses in accordance with Trust policies and procedures.7. Develop, with LCHS colleagues, an induction and ongoing training and support programme for LCHS volunteers in their areas of work, ensuring the appropriate mandatory training is completed. Maintain accurate training records including details of placement area programmes.8. To develop and lead the production of volunteering training, recruitment, status reports and relevant reporting to groups and committees, reviews of the impact of volunteers in the relevant service areas and ensure Trust learning from experiences within LCHS andacross the Lincolnshire system.9. Lead the development of volunteering recruitment campaigns, publicity information, supported by the Comms and HR teams. Encourage active interest in voluntary work within the Trust and across Lincolnshire, ensuring that opportunities are available for all, reflecting the diverse local community.10. Develop, implement, review and update policies and procedures relating to Volunteering Services.11. Jointly lead, with services and corporate teams, on the identification and development of new and inclusive volunteering opportunities, the appropriate communication and promotion of these, in response to local and national priorities and policy.12. Advise and guide LCHS staff on volunteering roles with teams and directorates and work with colleagues to develop services which volunteers may provide.13. Liaise with teams and directorates to ensure volunteering activities are effective and appropriate.14. Work alongside services, teams and directorates to ensure mentoring and support is in place for volunteers in their roles. To ensure hours worked within placements are appropriate and that volunteers operate within agreed boundaries.15. Oversee placements of volunteers, working with services and HR to match volunteers to placements. Ensure that each service where volunteers are placed provide the necessary orientation, checks, personal protective equipment (PPE), mentoring, supervision, remuneration of out of pocket expenses and support to volunteers.16. Regularly review volunteer placements with the service where placed/ with their mentor to ensure any changes needing to be made are actioned in a timely way.17. Support services to resolve any issues that arise relating to volunteering services.18. Liaise with Stakeholder Engagement Manager to organise appropriate recognition is given for volunteers and the services they provide.19. Liaise with external partners across Lincolnshire to jointly support, promote and further volunteering and opportunities in Lincolnshire.20. Develop links with local, regional and national volunteering networks to ensure LCHS is connected and responsive to changes and good practice.21. Regularly review effectiveness of volunteering services through audits, surveys, interviews of volunteers, staff, patients and members of the public who have interacted with LCHS volunteering services.22. Anticipate and resolve any queries or issues that arise with the volunteer workforce/ placement areas, encourage volunteers and where necessary support a positive exit from volunteering i.e. suggest alternative volunteering opportunities.23. Grow and develop the LCHS Volunteering Services Programme to increase in take up of volunteering.
Job description
Job responsibilities
Lincolnshire Community Health Services NHS Trust (LCHS) requires all staff to safeguard children, young people and adults. All staff are required to access the organisational policies, also the Local Safeguarding Children Board and the Local Safeguarding Adults Board policies and procedures that underpin the safeguarding agenda. The safeguarding policies to be followed are found at www.lincolnshirecommunityhealthservices.nhs.uk and www.lincolnshire.gov.uk .2. LCHS policies, procedures and guidelines - It is a condition of your employment that as an employee you are expected to adhere to our policies, procedures and guidelines.These can all be found on the Trusts website.3. To promote the LCHS Way and to act as a role model.4. To lead an approach that has patients and the public/ customer/ service user/carer focus at its very heart.5. The Stakeholder Engagement Manager will agree personal objectives. This will form part of the annual review process.6 Lead the joint development with HR of recruitment, screening, placement and retention of inclusive volunteers and ensure remuneration of out of pocket expenses in accordance with Trust policies and procedures.7. Develop, with LCHS colleagues, an induction and ongoing training and support programme for LCHS volunteers in their areas of work, ensuring the appropriate mandatory training is completed. Maintain accurate training records including details of placement area programmes.8. To develop and lead the production of volunteering training, recruitment, status reports and relevant reporting to groups and committees, reviews of the impact of volunteers in the relevant service areas and ensure Trust learning from experiences within LCHS andacross the Lincolnshire system.9. Lead the development of volunteering recruitment campaigns, publicity information, supported by the Comms and HR teams. Encourage active interest in voluntary work within the Trust and across Lincolnshire, ensuring that opportunities are available for all, reflecting the diverse local community.10. Develop, implement, review and update policies and procedures relating to Volunteering Services.11. Jointly lead, with services and corporate teams, on the identification and development of new and inclusive volunteering opportunities, the appropriate communication and promotion of these, in response to local and national priorities and policy.12. Advise and guide LCHS staff on volunteering roles with teams and directorates and work with colleagues to develop services which volunteers may provide.13. Liaise with teams and directorates to ensure volunteering activities are effective and appropriate.14. Work alongside services, teams and directorates to ensure mentoring and support is in place for volunteers in their roles. To ensure hours worked within placements are appropriate and that volunteers operate within agreed boundaries.15. Oversee placements of volunteers, working with services and HR to match volunteers to placements. Ensure that each service where volunteers are placed provide the necessary orientation, checks, personal protective equipment (PPE), mentoring, supervision, remuneration of out of pocket expenses and support to volunteers.16. Regularly review volunteer placements with the service where placed/ with their mentor to ensure any changes needing to be made are actioned in a timely way.17. Support services to resolve any issues that arise relating to volunteering services.18. Liaise with Stakeholder Engagement Manager to organise appropriate recognition is given for volunteers and the services they provide.19. Liaise with external partners across Lincolnshire to jointly support, promote and further volunteering and opportunities in Lincolnshire.20. Develop links with local, regional and national volunteering networks to ensure LCHS is connected and responsive to changes and good practice.21. Regularly review effectiveness of volunteering services through audits, surveys, interviews of volunteers, staff, patients and members of the public who have interacted with LCHS volunteering services.22. Anticipate and resolve any queries or issues that arise with the volunteer workforce/ placement areas, encourage volunteers and where necessary support a positive exit from volunteering i.e. suggest alternative volunteering opportunities.23. Grow and develop the LCHS Volunteering Services Programme to increase in take up of volunteering.
Person Specification
Qualifications
Essential
- Specialist knowledge across the range of work procedures and practices underpinned by theoretical knowledge or relevant practical experience.
- Knowledge of voluntary services and relevant legislation to degree or equivalent level plus management knowledge and experience.
- Evidence of continued personal and professional development.
Previous Expereince
Essential
- Significant experience of staff management, including performance, attendance, recruitment & selection and proven ability to lead change.
- Experience in successful project management with experience of measuring and evaluating impact.
- Ability to plan, implement and deliver training, combined with understanding of adult learning techniques / theories, including the creation of resources.
- Competence in a range of managerial work procedures and practices which require a base level of theoretical knowledge, obtained through degree level study or through equivalent experience.
- Experience of developing and delivering tailored training workshops and presentations for groups of volunteers and to all levels of staff.
- Experience of interpreting and presenting data to use and inform management decision making.
- Experience of developing and delivering tailored training workshops and presentations for groups of volunteers and to all levels of staff.
- Committed to involving people and improving the patient experience.
Desirable
Evidence of Particular: - Knowledge - Skills - Aptitudes
Essential
- Excellent interpersonal, organisational and influencing skills with the ability to work with multiple stakeholders at all levels including staff, volunteers, members of the public and patient.
- Competent with Microsoft Office 365 and additional everyday IT packages (email, spreadsheets, reporting templates).
- AKnowledge of confidentiality and data protection legislation and is able to use discretion where necessary good knowledge of regulations in relation to volunteering procedures, the complexities of volunteer recruitment, support and management.
- Excellent communication skills - ability to liaise with staff at all levels being able to negotiate and influence.
- Being enthusiastic and able to motivate others in time/need of change.
- Ability to communicate complicated sensitive information made up of several components to service users and all levels of staff.
- Ability to establish and maintain working relationships at all levels internally and externally and be a role model for LCHS.
- Experience of managing a team and resolving conflict.
- Problem-solving approach, creative and innovative.
- Ability to make sound judgements when prioritising tasks and knowing when to refer.
- Ability to produce work of a high presentational standard with a high degree of accuracy
- Good organisational skills - able to manage busy workload, prioritise work and have a good attention to detail.
- Having personal credibility with the understanding of people management interventions.
- Able to manage own workload and work autonomously with integrity and authentic relationships.
- Presentation and teaching skills.
- Ability to work autonomously, organise, prioritise and manage own workload to meet own deadlines and that of the department.
- Excellent leadership skills including motivation, empathy, negotiation, and change management.
- Self- motivated team player.
- Experience of presenting to large groups of multidisciplinary and/or multi agency groups.
- Flexible attitude, adaptable, resourceful, enthusiastic.
- Able to deal effectively with complex or difficult or circumstances.
- Commitment to continued professional development.
specific requirements
Essential
- Flexible and adaptable approach to hours and duties.
- Ability to travel within the boundaries of the Trust and regionally.
Person Specification
Qualifications
Essential
- Specialist knowledge across the range of work procedures and practices underpinned by theoretical knowledge or relevant practical experience.
- Knowledge of voluntary services and relevant legislation to degree or equivalent level plus management knowledge and experience.
- Evidence of continued personal and professional development.
Previous Expereince
Essential
- Significant experience of staff management, including performance, attendance, recruitment & selection and proven ability to lead change.
- Experience in successful project management with experience of measuring and evaluating impact.
- Ability to plan, implement and deliver training, combined with understanding of adult learning techniques / theories, including the creation of resources.
- Competence in a range of managerial work procedures and practices which require a base level of theoretical knowledge, obtained through degree level study or through equivalent experience.
- Experience of developing and delivering tailored training workshops and presentations for groups of volunteers and to all levels of staff.
- Experience of interpreting and presenting data to use and inform management decision making.
- Experience of developing and delivering tailored training workshops and presentations for groups of volunteers and to all levels of staff.
- Committed to involving people and improving the patient experience.
Desirable
Evidence of Particular: - Knowledge - Skills - Aptitudes
Essential
- Excellent interpersonal, organisational and influencing skills with the ability to work with multiple stakeholders at all levels including staff, volunteers, members of the public and patient.
- Competent with Microsoft Office 365 and additional everyday IT packages (email, spreadsheets, reporting templates).
- AKnowledge of confidentiality and data protection legislation and is able to use discretion where necessary good knowledge of regulations in relation to volunteering procedures, the complexities of volunteer recruitment, support and management.
- Excellent communication skills - ability to liaise with staff at all levels being able to negotiate and influence.
- Being enthusiastic and able to motivate others in time/need of change.
- Ability to communicate complicated sensitive information made up of several components to service users and all levels of staff.
- Ability to establish and maintain working relationships at all levels internally and externally and be a role model for LCHS.
- Experience of managing a team and resolving conflict.
- Problem-solving approach, creative and innovative.
- Ability to make sound judgements when prioritising tasks and knowing when to refer.
- Ability to produce work of a high presentational standard with a high degree of accuracy
- Good organisational skills - able to manage busy workload, prioritise work and have a good attention to detail.
- Having personal credibility with the understanding of people management interventions.
- Able to manage own workload and work autonomously with integrity and authentic relationships.
- Presentation and teaching skills.
- Ability to work autonomously, organise, prioritise and manage own workload to meet own deadlines and that of the department.
- Excellent leadership skills including motivation, empathy, negotiation, and change management.
- Self- motivated team player.
- Experience of presenting to large groups of multidisciplinary and/or multi agency groups.
- Flexible attitude, adaptable, resourceful, enthusiastic.
- Able to deal effectively with complex or difficult or circumstances.
- Commitment to continued professional development.
specific requirements
Essential
- Flexible and adaptable approach to hours and duties.
- Ability to travel within the boundaries of the Trust and regionally.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
