Job summary
An exciting opportunity has arisen for a Senior Administrator to join our ever evolving team providing Administrative support to PALMS where we have a proven track record of our Administrators developing and progressing to other careers within the NHS in a range of roles.
We are seeking to appoint a motivated and forward thinking Senior Administrator who can work flexibly and is committed to supporting the development of PALMS. PALMS are open to flexible working and therefore part time hours would be considered.
*Proposed interview date 22nd April 2026*
Main duties of the job
The ideal candidate will:
- Be a hardworking, well organised and adaptable individual
- Be able to evaluate and prioritise work, responding quickly to daily changes in work pattern
- Be able to work in a team environment and make valuable contributions
- Have an excellent telephone manner, communicating with professionals and families with tact and sensitivity
- Have excellent written and verbal communication skills
- Have excellent touch typing skills and be able to type from digitally dictated files
PALMS is a friendly, cohesive and proactive team who value feedback. We empower all team members to contribute to the continuous development of the service and welcome innovation and change.
About us
PALMS works across Hertfordshire providing a specialist multi-disciplinary approach. PALMS is a CAMHS Mental Health commissioned service which offers individually tailored support for children and young people (CYP), aged 0-18 who have an intellectual disability and/or who are autistic, helping families to manage behaviours of concern, toileting, feeding and sleeping concerns which have not benefitted from community interventions and/or to support mental health needs which cannot be met with reasonable adjustment by other CAMHS services. Interventions include workshops, intervention groups, individual therapy, parent as therapist sessions, and a family clinic. PALMS aims to keep children and young people with their families thereby improving outcomes for all family members. PALMS predominantly applies narrative, systemic, positive behaviour, and bio-psycho social models adhering to the STOMP / STAMP and Transforming Care Agendas.
You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-workYou need to apply before the interview takes place.
Job description
Job responsibilities
We can offer you:
- Regular appraisal, personal development planning and opportunities for continuing professional development.
- Regular line management and support including clinical supervision
- The chance to work with a number of different professionals
In addition to the basic salary, this post attracts a High Cost Area Supplement of up to 5% of basic salary
A full valid driving licence and access to a car insured to use for business purposes is essential (unless you have a disability as defined by the Equality Act 2010). Applicants to be aware that PALMS work within the ULEZ zone and any charges due to non-compliant vehicles can not be reimbursed by the Trust.
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.
Interviews will be run either in person at one of our bases or using Microsoft Teams, full details and instructions will be provided to successful candidates.
Job description
Job responsibilities
We can offer you:
- Regular appraisal, personal development planning and opportunities for continuing professional development.
- Regular line management and support including clinical supervision
- The chance to work with a number of different professionals
In addition to the basic salary, this post attracts a High Cost Area Supplement of up to 5% of basic salary
A full valid driving licence and access to a car insured to use for business purposes is essential (unless you have a disability as defined by the Equality Act 2010). Applicants to be aware that PALMS work within the ULEZ zone and any charges due to non-compliant vehicles can not be reimbursed by the Trust.
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.
Interviews will be run either in person at one of our bases or using Microsoft Teams, full details and instructions will be provided to successful candidates.
Person Specification
Candidate requirements
Essential
- NVQ3 RSA3 or equivalent experience in similar role
- GCSE English and Maths
- Fast and accurate typing skills
- Significant secretarial experience with experience in health care setting
- Experience of working in an office environment and knowledge of full range of secretarial procedures
- Ability to work as part of a team and work together to cover and share the workload, maintaining good working relationships at all levels
- Excellent verbal and written communication skills with the ability be able to present written information in a format that is clear, legible and correctly spelt.
- Adaptability/flexibility and ability to cope with unpredictable work patterns and change
- To demonstrate initiative and analytical skills in dealing with enquiries from the team, parents/carers and other professionals and outside agencies
- Demonstrate empathy, sensitivity and tact
- Organise office routines and develop associated policies to be shared across the service.
- Maintain judgment under pressure and work within agreed deadlines
- Work independently and manage and prioritise own workload
- Provide training and support to the team in using data entry system, word processing, telephone system if required
- Acquire full working knowledge of new and sometimes complex IT systems quickly and competently and to assist others in developing their own knowledge.
- Maintain a professional telephone manner at all times to make and receive telephone calls.
Desirable
- copy typing and audio typing
Person Specification
Candidate requirements
Essential
- NVQ3 RSA3 or equivalent experience in similar role
- GCSE English and Maths
- Fast and accurate typing skills
- Significant secretarial experience with experience in health care setting
- Experience of working in an office environment and knowledge of full range of secretarial procedures
- Ability to work as part of a team and work together to cover and share the workload, maintaining good working relationships at all levels
- Excellent verbal and written communication skills with the ability be able to present written information in a format that is clear, legible and correctly spelt.
- Adaptability/flexibility and ability to cope with unpredictable work patterns and change
- To demonstrate initiative and analytical skills in dealing with enquiries from the team, parents/carers and other professionals and outside agencies
- Demonstrate empathy, sensitivity and tact
- Organise office routines and develop associated policies to be shared across the service.
- Maintain judgment under pressure and work within agreed deadlines
- Work independently and manage and prioritise own workload
- Provide training and support to the team in using data entry system, word processing, telephone system if required
- Acquire full working knowledge of new and sometimes complex IT systems quickly and competently and to assist others in developing their own knowledge.
- Maintain a professional telephone manner at all times to make and receive telephone calls.
Desirable
- copy typing and audio typing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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