Hertfordshire Community NHS Trust

Administrator for CYP Therapies

The closing date is 06 April 2026

Job summary

Hertfordshire Community Trust are looking for an excellent team player to act as a first point of contact for the Children and Young Peoples Therapies Service to provide comprehensive and confidential administrative support. The post holder will demonstrate excellent communication skills and collaborate with teammates to achieve service key performance targets.

You will be the first point of contact for families and clinicians, helping to ensure our Physiotherapy, Occupational Therapy and Speech and Language Therapy services run smoothly.

You will be based in Welwyn Garden City at the Trust Head Office. We would love to hear from you.

The core working hours are 8.30am to 4.30pm, and we welcome applications from administrators who can work 37.5 hours per week over 5 days.

In return, we can offer:

Friendly and caring team environment
Lively and fast moving work place
We will provide full training in NHS systems and processes
You will have opportunities to develop and progress within NHS administration.
One of the best pension schemes in the UK
Minimum 27 days annual leave plus bank holidays
Eye Care vouchers
NHS Discounts
Employee Assistance Scheme
NHS Car Lease Scheme (for substantive staff)

Main duties of the job

To be successful in this role, you will need:

A good working knowledge of Microsoft Office.
Excellent telephone manner
Ability to prioritise your workload and react positively under pressure
Sound organisational skills
Ability to work both in a team environment and autonomously
Good communication skills
Training provided on all systems/projects

A full valid driving licence and access to a car to use for business purposes is essential (unless you have a disability as defined by the Equality Act 2010)

About us

A big thank you for considering joining us at Hertfordshire Community NHS Trust

You'll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities

Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible.

Apply now!

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

Date posted

30 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum HCA Fringe allowance 5%

Contract

Permanent

Working pattern

Full-time

Reference number

812-26-EG-CYPTA

Job locations

Howard Court

Unit 1a Howard Court

14 Tewin Road, Welwyn Garden City

AL7 1BW

Job description

Job responsibilities

The post holder will liaise with other administrators and clinicians to provide administrative support. This will include timely management of correspondence, dealing with telephone calls, booking and scheduling appointments. We are a fast paced innovative administration team supporting the wider teams with a variety of projects. We are a forward thinking team and utilise digital initiatives.

The role will include:

Providing clinical administrative, booking and waiting list management to support the services delivered.
Managing own administrative workload with the ability to prioritise the clinical team administration needs to ensure that the team provides a high standard of patient care,ensuring that services meet Key Performance targets.
Support the day-to-day running of the clinical administration office and to act as a point of contact for team administrator queries and professionals.

Please see full job description attached

Job description

Job responsibilities

The role will include:

Providing clinical administrative, booking and waiting list management to support the services delivered.
Managing own administrative workload with the ability to prioritise the clinical team administration needs to ensure that the team provides a high standard of patient care,ensuring that services meet Key Performance targets.
Support the day-to-day running of the clinical administration office and to act as a point of contact for team administrator queries and professionals.

Please see full job description attached

Person Specification

Qualifications and Training

Essential

NVQ level 3 in Business & Administration or working at equivalent experience
GCSE English and Maths or equivalent
Excellent keyboard skills / use of Microsoft Office

Experience & Knowledge

Essential

Previous experience of working in a busy office environment
Good written and oral communication skills to converse and correspond with a range of service users.

Desirable

Previous work in Health or Education environment
Experience of communicating with speech impaired clients.

Skills & Abilities

Essential

Advanced IT skills and knowledge of computer office software, e.g. Microsoft Office
Ability to assimilate and record complex information.
Ability to learn specific internal IT programmes e.g. SystmOne.

Desirable

Previous NHS or public sector experience.

Other

Essential

Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Person Specification

Qualifications and Training

Essential

NVQ level 3 in Business & Administration or working at equivalent experience
GCSE English and Maths or equivalent
Excellent keyboard skills / use of Microsoft Office

Experience & Knowledge

Essential

Previous experience of working in a busy office environment
Good written and oral communication skills to converse and correspond with a range of service users.

Desirable

Previous work in Health or Education environment
Experience of communicating with speech impaired clients.

Skills & Abilities

Essential

Advanced IT skills and knowledge of computer office software, e.g. Microsoft Office
Ability to assimilate and record complex information.
Ability to learn specific internal IT programmes e.g. SystmOne.

Desirable

Previous NHS or public sector experience.

Other

Essential

Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Howard Court

Unit 1a Howard Court

14 Tewin Road, Welwyn Garden City

AL7 1BW

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Howard Court

Unit 1a Howard Court

14 Tewin Road, Welwyn Garden City

AL7 1BW

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)