Job summary
We have an exciting opportunity to join the Digital First team and the HCT Systems Support Helpdesk. You'll be part of a small, friendly team, working together to make sure our colleagues receive the best possible support whenever they have questions or need assistance.
In this role, you'll be the first point of contact for users of our national application systems, helping to resolve any issues they may have and making sure everything is logged correctly. You'll play an important role in keeping patient records accurate by investigating and resolving any data discrepancies.
Main duties of the job
The role will include:
o To provide front-line support to users of national Application Systems by resolving user issues and to record enquiries on Helpdesk software.
o To investigate and analyse data discrepancies on patient records.
o To provide systems administration support for Community and Child Health national Application Systems used within Hertfordshire (currently SystmOne but further may follow)
o To assist the Training Team with the production, collation and distribution of training materials.
o Provide general administrative support to the Community Information Team including Data Quality reports.
About us
You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-workYou need to apply before the interview takes place.
Job description
Job responsibilities
As outlined above, communication is key in this role, with regular interaction across teams and users. Youll need to explain things clearly and provide support. Being organised helps manage tasks and priorities, while flexibility is important as things can change. Please see the job description for more details.
Job description
Job responsibilities
As outlined above, communication is key in this role, with regular interaction across teams and users. Youll need to explain things clearly and provide support. Being organised helps manage tasks and priorities, while flexibility is important as things can change. Please see the job description for more details.
Person Specification
Qualifications and Training
Essential
- Good general level of education
- Advanced level usage of Microsoft Office Suite esp. Word, Excel
Desirable
- Computer qualification (ECDL)
Experience and Knowledge
Essential
- SystmOne knowledge essential and history of use
- Experience working in a telephone support or customer service environment Office
- Knowledge of Data Protection Act/Freedom of Information Act
- Good general knowledge of Databases/Database administration
- Knowledge and experience of governance systems and processes.
Desirable
- Experience working in the NHS with Clinical Services
Skills and Abilities
Essential
- Ability to work under pressure
- Ability to monitor own workload and prioritise if necessary
- Excellent communication skills both oral and written, including presentation skills.
- Excellent inter-personal skills and the ability to communicate effectively with all levels of an organisation
- Initiative & Problem Solving: Self-motivated.
Personal qualities
Essential
- To be a team player who is self motivated and enthusiastic.
- Ability to remain calm under pressure, even in challenging situations.
- Flexible approach to working.
Other requirements
Essential
- Willingness to uphold the Trust's values
- Eligible to live and work in the UK
Person Specification
Qualifications and Training
Essential
- Good general level of education
- Advanced level usage of Microsoft Office Suite esp. Word, Excel
Desirable
- Computer qualification (ECDL)
Experience and Knowledge
Essential
- SystmOne knowledge essential and history of use
- Experience working in a telephone support or customer service environment Office
- Knowledge of Data Protection Act/Freedom of Information Act
- Good general knowledge of Databases/Database administration
- Knowledge and experience of governance systems and processes.
Desirable
- Experience working in the NHS with Clinical Services
Skills and Abilities
Essential
- Ability to work under pressure
- Ability to monitor own workload and prioritise if necessary
- Excellent communication skills both oral and written, including presentation skills.
- Excellent inter-personal skills and the ability to communicate effectively with all levels of an organisation
- Initiative & Problem Solving: Self-motivated.
Personal qualities
Essential
- To be a team player who is self motivated and enthusiastic.
- Ability to remain calm under pressure, even in challenging situations.
- Flexible approach to working.
Other requirements
Essential
- Willingness to uphold the Trust's values
- Eligible to live and work in the UK
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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