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Hertfordshire Community NHS Trust

Senior Administrator

The closing date is 16 February 2026

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Job summary

  • To provide a comprehensive, professional, and confidential administrative and secretarial service to the MHST using organisational ability in terms of administrative systems and demonstrating a high level of initiative and motivation.
  • To work in a managed rather than supervised environment, responsible for managing and prioritizing own workload.
  • To work effectively across the MHST, maintaining good communication and information sharing.
  • To organise and coordinate meetings for members of the team including liaising with other departments alongside other members of the Administration team.
  • To liaise closely with the Service Leads and take appropriate action in their absence for example, giving procedural and non-clinical advice and information to staff and parents including outside agencies and passing matters on.
  • To provide effective communication when dealing with the team and outside agencies.
  • To participate and contribute to the maintenance, evaluation, and continuing development of the MHST, including the use of SystemOne

*Proposed interview date 2nd March 2026*

Main duties of the job

  • Answering telephone calls
  • Opening and closing referrals
  • Arranging appointments
  • Supporting clinicians in reducing administration tasks
  • Working with the clinical systems database System0ne and other systems
  • Updating and overseeing databases

About us

We can offer you:

  • Regular appraisal, personal development, planning and opportunities for continuing professional development.
  • Opportunities to work closely with a multi-disciplinary team and learn from others.
  • 27 days annual leave, 29 if you have worked for the NHS for 5 years and 33 if you have worked for the NHS for 10 years, in addition to 8 days bank holidays, based on full time hours.
  • Entitlement to the NHS pension scheme.

Details

Date posted

06 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum (pro rata)

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working, Compressed hours

Reference number

812-26-SG-SA

Job locations

Sandridge Gate Business Centre

Ronsons Way

St Albans

AL4 9XR


Job description

Job responsibilities

  • Responsible for processing all referrals to MHST
  • To plan and organize appointments for the team, demonstrating skills of tact, diplomacy and understanding.
  • To be the first point of contact when dealing with all enquiries.
  • Communicating with other members of staff within the Trust and external agencies.
  • Organise assessments, ongoing therapy, reviews, appointments, and meetings.
  • To ensure all correspondence and documents are added to SystemOne records and ensure confidentiality is always maintained.
  • To take minutes at meetings as required.
  • To liaise with the Development Lead to ensure the smooth running of the service
  • Ability to maintain judgement under pressure and work within agreed deadlines.
  • To make appropriate decisions on matters arising and refer relevant matters on to the most suitable person
  • To be able to manage constant changes to plans and work without direct supervision and use independent judgement.
  • To use own initiative in designing and completing forms for collection of data and the use by the professional staff.

Job description

Job responsibilities

  • Responsible for processing all referrals to MHST
  • To plan and organize appointments for the team, demonstrating skills of tact, diplomacy and understanding.
  • To be the first point of contact when dealing with all enquiries.
  • Communicating with other members of staff within the Trust and external agencies.
  • Organise assessments, ongoing therapy, reviews, appointments, and meetings.
  • To ensure all correspondence and documents are added to SystemOne records and ensure confidentiality is always maintained.
  • To take minutes at meetings as required.
  • To liaise with the Development Lead to ensure the smooth running of the service
  • Ability to maintain judgement under pressure and work within agreed deadlines.
  • To make appropriate decisions on matters arising and refer relevant matters on to the most suitable person
  • To be able to manage constant changes to plans and work without direct supervision and use independent judgement.
  • To use own initiative in designing and completing forms for collection of data and the use by the professional staff.

Person Specification

Other Requirements

Essential

  • Fluent communicator with excellent written English
  • Significant secretarial experience with experience in health care setting
  • Hold a full, valid, UK driving licence
  • Have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
  • Experience of working with the public particularly on the phone
  • Experience of supporting a large busy team in an admin capacity
  • Knowledge and experience of working with computerised data collection systems
  • Proven ability to manage own workload in a busy, fast moving environment
  • High level of accuracy and attention to detail

Desirable

  • Experience of working with NHS record keeping systems such as SystmOne
  • Demonstrates an interest in mental health & wellbeing
Person Specification

Other Requirements

Essential

  • Fluent communicator with excellent written English
  • Significant secretarial experience with experience in health care setting
  • Hold a full, valid, UK driving licence
  • Have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
  • Experience of working with the public particularly on the phone
  • Experience of supporting a large busy team in an admin capacity
  • Knowledge and experience of working with computerised data collection systems
  • Proven ability to manage own workload in a busy, fast moving environment
  • High level of accuracy and attention to detail

Desirable

  • Experience of working with NHS record keeping systems such as SystmOne
  • Demonstrates an interest in mental health & wellbeing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Sandridge Gate Business Centre

Ronsons Way

St Albans

AL4 9XR


Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Sandridge Gate Business Centre

Ronsons Way

St Albans

AL4 9XR


Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Lead, SEND MHST

Sarah Garvey

hct.mhst@nhs.net

01727732031

Details

Date posted

06 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum (pro rata)

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working, Compressed hours

Reference number

812-26-SG-SA

Job locations

Sandridge Gate Business Centre

Ronsons Way

St Albans

AL4 9XR


Supporting documents

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