Go back
Hertfordshire Community NHS Trust

Receptionist

The closing date is 09 September 2025

Apply for this job

Job summary

  • Hertfordshire Community NHS Trust - Danesbury Neurological Centre - Receptionist - Permanent - 37.5 hours a week - Office Hours - Monday - Friday

The ideal candidate will be able:

  • To work as a member of the Danesbury Neurological Centre team which specialises in the treatment and management of patients with complex neurological conditions, usually progressive and usually affecting life expectancy.
  • To provide administrative support to enable the delivery of high quality multi-professional therapy packages to highly complex patients with neurological problems.
  • To act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health professionals (both internal and external) and the general public on the Danesbury site and to support the smooth running of the Unit.

Main duties of the job

  • To answer the telephone and deal with enquiries.
  • To meet and greet and direct patients and other visitors appropriately.
  • To assist the ward administrator with ward based admin tasks.
  • To take room bookings.
  • To maintain reception diaries.
  • Please see job description for further details

About us

  • A big thank you for considering joining us at Hertfordshire Community NHS Trust
  • You'll find it a great place to work with many benefits offered to you as a member of our staff. We have recently won the Leading Lights Award for making this a great place to work for staff.
  • We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
  • Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
  • We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
  • We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
  • You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

Details

Date posted

29 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

812-25-MS-RECP

Job locations

Danesbury Neurological Centre

School Lane

Welwyn Herts

AL6 9SB


Job description

Job responsibilities

Be responsible in meeting and greeting patients and visitors to HCT, delivering a high standard of comprehensive reception and administrative support to ensure effective delivery of clinic services to patients and clinical staff which fall within the remit of Hertfordshire Community NHS Trust.

Be responsible for ensuring the smooth running of the clinics and facility. Working with the minimum supervision and using initiative to achieve service requirements and deadlines.

To act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health professionals (both internal and external) and the general public on the Danesbury site and to support the smooth running of the Unit ensuring patietn confidentiality is maintained at all times, in line with expectation and Trust policy.

Job description

Job responsibilities

Be responsible in meeting and greeting patients and visitors to HCT, delivering a high standard of comprehensive reception and administrative support to ensure effective delivery of clinic services to patients and clinical staff which fall within the remit of Hertfordshire Community NHS Trust.

Be responsible for ensuring the smooth running of the clinics and facility. Working with the minimum supervision and using initiative to achieve service requirements and deadlines.

To act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health professionals (both internal and external) and the general public on the Danesbury site and to support the smooth running of the Unit ensuring patietn confidentiality is maintained at all times, in line with expectation and Trust policy.

Person Specification

Qualifications and Training

Essential

  • Educated to G.C.S.E. or equivalent.
  • NVQ level 3 in Business Studies or Administration or equivalent knowledge or experience.

Desirable

  • Customer Care experience

Experience and Knowledge

Essential

  • Administrator/Reception experience
  • Experience of managing diaries and appointments
  • Good level knowledge of IT systems
  • Experience of composing and disseminating correspondence
  • Ability to organise and assess data received and judgement in managing appropriately dealing with queries and problems.

Desirable

  • SystmOne,
  • NHS experience
  • Managing e-mail

Skills and Abilities

Essential

  • Excellent time management and prioritisation skills
  • Plan and prioritise own workload in a busy environment
  • Good verbal & written communication skills
  • Communicate sensitive and confidential issues in an appropriate manner
  • Ability to adapt to change to meet changing priorities
  • Respond effectively and appropriately to external calls and queries from members of the public and external stakeholders

Personal qualities

Essential

  • Remain calm under pressure
  • Self motivated, proactive and innovative
  • Conscientious, responsible and able to maintain confidentiality
  • Reacts in a flexible way to changing circumstances and demands in the service
Person Specification

Qualifications and Training

Essential

  • Educated to G.C.S.E. or equivalent.
  • NVQ level 3 in Business Studies or Administration or equivalent knowledge or experience.

Desirable

  • Customer Care experience

Experience and Knowledge

Essential

  • Administrator/Reception experience
  • Experience of managing diaries and appointments
  • Good level knowledge of IT systems
  • Experience of composing and disseminating correspondence
  • Ability to organise and assess data received and judgement in managing appropriately dealing with queries and problems.

Desirable

  • SystmOne,
  • NHS experience
  • Managing e-mail

Skills and Abilities

Essential

  • Excellent time management and prioritisation skills
  • Plan and prioritise own workload in a busy environment
  • Good verbal & written communication skills
  • Communicate sensitive and confidential issues in an appropriate manner
  • Ability to adapt to change to meet changing priorities
  • Respond effectively and appropriately to external calls and queries from members of the public and external stakeholders

Personal qualities

Essential

  • Remain calm under pressure
  • Self motivated, proactive and innovative
  • Conscientious, responsible and able to maintain confidentiality
  • Reacts in a flexible way to changing circumstances and demands in the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Danesbury Neurological Centre

School Lane

Welwyn Herts

AL6 9SB


Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Danesbury Neurological Centre

School Lane

Welwyn Herts

AL6 9SB


Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ward Manager

Abigail Lawrence

Abilgail.lawrence4@nhs.net

01438841866

Details

Date posted

29 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

812-25-MS-RECP

Job locations

Danesbury Neurological Centre

School Lane

Welwyn Herts

AL6 9SB


Supporting documents

Privacy notice

Hertfordshire Community NHS Trust's privacy notice (opens in a new tab)