Referral Hub Administrator

Job description

Job responsibilities

To be logged on the phone system throughout your allocated working time.

To receive incoming calls from patients, relatives or carers wanting to book a phlebotomy appointment as requested by a GP.

To log accurate information provided by the caller and onto Swiftqueue, our phlebotomy appointment system.

To communicate appointment information to the caller in a clear and concise manner

To deal with all calls and queries in a sensitive and confidential manner

To work independently with the support and guidance of Senior Admin leads as required.

Undertake other simple administrative duties as directed by the Admin Service Lead

Appropriately escalate any patient or referrer complaints/incidents that come into the team, in a courteous, effective and efficient manner respecting the confidential nature of such information

Full training will be provide

Person Specification

Qualifications & Training

Essential

• GCSE English and Maths grade C & above

Desirable

• Use of Microsoft packages

Experience and Knowledge

Essential

• Customer service experience

Desirable

• Previous experience dealing with customers on the phone

Skills and Abilities

Essential

• Ability to communicate sensitively and diplomatically at all levels
• Excellent verbal and written communication skills.
• Ability to use own judgement based on information available
• Excellent organisational skills with the ability to work to predetermined deadlines.

Desirable

• Excellent workload and time management skills.
• Ability to work on own initiative with minimum supervision.

Personal Qualities

Essential

• Flexible and adaptable

Desirable

• Team player, supporting equality and valuing diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Abel Smith House

Gunnels Wood Road

Stevenage

SG1 2FQ

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)