Job summary
You will be working in a busy care co-ordination centre, providing line management support to a large team of administrators.
The Planned Care administration team provides a range of administration functions to the Specialist Community Services within HCT, including adding referrals, answering large volumes of calls, booking appointments and completing reports.
You will ensure the team provides a high-quality service to patients, relatives, carers and other professionals, maintaining confidentiality and following the correct processes.
Whilst receiving guidance and support you will mostly be working unsupervised and using your own initiative to complete day to day activity. You should have excellent communication skills in order to liaise with your service lead, administrators and specialist service leads, who work within the office, at home or across HCT venues.
You should already have a good level of supervisory skills as this is a challenging and ever-evolving environment, so being adaptable and offering flexibility in your approach will be key.
Main duties of the job
To provide a comprehensive, professional and confidential administrative service using organisational ability in terms of administrative systems and demonstrating a high level of initiative and motivation.
To work in a managed rather than supervised environment, responsible for managing and prioritising own workload.
To organise and coordinate meetings for members of the team including liaison with other departments alongside other members of the Administration team.
To liaise closely with the Service Lead and take appropriate action in their absence for example, giving procedural and non-clinical advice to members of the public and referring matters on.
To provide effective communication when dealing with the team and outside agencies.
To participate and contribute to the maintenance, evaluation and continuing development of the Service, including the use of digital innovations.
To provide line management support, including ensuring mandatory training is up to date, conducting 1-1s and sickness reviews.
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust
You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.
You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work
You need to apply before the interview takes place.
Job description
Job responsibilities
Please see Job description for full information
Please refer to the Personal Specification document when completing your application
Job description
Job responsibilities
Please see Job description for full information
Please refer to the Personal Specification document when completing your application
Person Specification
Qualifications & Training
Essential
- GCSE English & Maths grade C & above
- Advanced knowledge of administrative procedures.
Desirable
- Degree level qualification or equivalent knowledge and experience.
- NVQ level 3 in business administration or equivalent
Experience and Knowledge
Essential
- Experience of working in the NHS or similar large, complex organisation
- Comprehensive knowledge of Microsoft Office Suite.
- Line management/supervisory experience.
- Proven experience in a busy office environment.
Skills and Abilities
Essential
- Ability to communicate sensitively and diplomatically at all levels
- Excellent verbal and written communication skills.
- Ability to use own judgement based on information available
- Excellent organisational skills with the ability to work to predetermined deadlines.
- Ability to work on own initiative with minimum supervision.
- Excellent workload and time management skills.
Personal Qualities
Essential
- Flexible and adaptable
- Team player, supporting equality and valuing diversity
- Ability to embrace digital innovations
Other Requirements
Essential
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes
Person Specification
Qualifications & Training
Essential
- GCSE English & Maths grade C & above
- Advanced knowledge of administrative procedures.
Desirable
- Degree level qualification or equivalent knowledge and experience.
- NVQ level 3 in business administration or equivalent
Experience and Knowledge
Essential
- Experience of working in the NHS or similar large, complex organisation
- Comprehensive knowledge of Microsoft Office Suite.
- Line management/supervisory experience.
- Proven experience in a busy office environment.
Skills and Abilities
Essential
- Ability to communicate sensitively and diplomatically at all levels
- Excellent verbal and written communication skills.
- Ability to use own judgement based on information available
- Excellent organisational skills with the ability to work to predetermined deadlines.
- Ability to work on own initiative with minimum supervision.
- Excellent workload and time management skills.
Personal Qualities
Essential
- Flexible and adaptable
- Team player, supporting equality and valuing diversity
- Ability to embrace digital innovations
Other Requirements
Essential
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
