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Hertfordshire Community NHS Trust

Call and Recall Administrator

The closing date is 16 May 2025

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Job summary

An exciting opportunity has arisen for an administrator to join a call and recall provision, for outstanding vaccinations, within our Community and School Aged Immunisation Service at Hertfordshire Community NHS Trust.

Main duties of the job

The ideal candidates will be enthusiastic and highly motivated with a desire to improve the health and wellbeing of the community.

This role will work on a rota basis across Monday to Saturday, 10am to 8pm as a member of the Call & Recall Team for HCT.

The post holder will telephone families and carers of children and young people who are missing routine vaccinations across Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Luton, Milton Keynes and Hertfordshire. This will include following a set script, and booking appointments, and tracking outcomes and responses to these calls on an agreed template. Support will be provided by clinicians, who will be on hand to respond to complex queries raised by families/carers.

Ideally you will have experience of working in a health care setting.

In return, we can offer you:

o 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)o One of the UK's best pension schemeso Special Leave for family and personal reasonso Eye Care Voucherso Employee Assistance Programmeo NHS Discounts

About us

  • A big thank you for considering joining us at Hertfordshire Community NHS Trust
  • You'll find it a great place to work with many benefits offered to you as a member of our staff
  • We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
  • Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
  • We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
  • We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
  • You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

Details

Date posted

07 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum, pro rata

Contract

Fixed term

Duration

1 years

Working pattern

Full-time, Part-time, Job share, Home or remote working

Reference number

812-CYP-CR-EC-03

Job locations

Various

East of England

AL7 1BW


Job description

Job responsibilities

You will have excellent communication skills both oral and written and be able to communicate effectively with the public and work colleagues . You will be IT literate with knowledge of Microsoft Office applications. The ability to organise and plan your workload is essential. Willingness to complete any training to fulfill the role is essential.

We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

Job description

Job responsibilities

You will have excellent communication skills both oral and written and be able to communicate effectively with the public and work colleagues . You will be IT literate with knowledge of Microsoft Office applications. The ability to organise and plan your workload is essential. Willingness to complete any training to fulfill the role is essential.

We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

Person Specification

Qualifications/Education

Essential

  • NVQ 2 or equivalent in Business Administration or equivalent experience Willingness to undertake further Trust training.

Skills & Abilities

Essential

  • Accurate keyboard skills
  • Ability to work without direct supervision
  • Ability to support colleagues new to the role

Desirable

  • Competent and appropriate use of electronic patient records.

Personal Qualities

Essential

  • Able to work as part of a team
  • Able to work flexibly
  • Organisational and prioritisation skills in order to manage own workload
  • Supportive skills
  • Resilience skills and readiness to deal with difficult conversations regarding vaccinations

Other requirements

Essential

  • Able to work from home
  • Able to attend team meetings, as required, at specified locations

Experience & Knowledge

Essential

  • IT literate and knowledge of Microsoft Office applications
  • Good written and oral communication skills to enable engagement with a range of service users and partners.

Desirable

  • Previous experience of Child Health systems
  • Data input experience
  • Previous administrative work within the NHS
Person Specification

Qualifications/Education

Essential

  • NVQ 2 or equivalent in Business Administration or equivalent experience Willingness to undertake further Trust training.

Skills & Abilities

Essential

  • Accurate keyboard skills
  • Ability to work without direct supervision
  • Ability to support colleagues new to the role

Desirable

  • Competent and appropriate use of electronic patient records.

Personal Qualities

Essential

  • Able to work as part of a team
  • Able to work flexibly
  • Organisational and prioritisation skills in order to manage own workload
  • Supportive skills
  • Resilience skills and readiness to deal with difficult conversations regarding vaccinations

Other requirements

Essential

  • Able to work from home
  • Able to attend team meetings, as required, at specified locations

Experience & Knowledge

Essential

  • IT literate and knowledge of Microsoft Office applications
  • Good written and oral communication skills to enable engagement with a range of service users and partners.

Desirable

  • Previous experience of Child Health systems
  • Data input experience
  • Previous administrative work within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Various

East of England

AL7 1BW


Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Various

East of England

AL7 1BW


Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Quality Lead

Emily Chedy

emily.chedy1@nhs.net

07721857421

Details

Date posted

07 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum, pro rata

Contract

Fixed term

Duration

1 years

Working pattern

Full-time, Part-time, Job share, Home or remote working

Reference number

812-CYP-CR-EC-03

Job locations

Various

East of England

AL7 1BW


Supporting documents

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