Hertfordshire Community NHS Trust

Unscheduled Care Coordination Hub

Information:

This job is now closed

Job summary

Are you organised, proactive, and passionate about making a real difference in patient care? We are looking for a dynamic Unscheduled Care Coordination Hub Administrator to join our team on a fixed-term basis!

We can offer you:

  • 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
  • One of the UK's best pension schemes
  • Special Leave for family and personal reasons
  • NHS Car Lease Scheme (for substantive staff)
  • Eye Care Vouchers
  • Employee Assistance Programme
  • NHS Discounts

Main duties of the job

The Hertfordshire and West Essex UCCH Administration team coordinates referrals directly from Paramedics in the East of England Ambulance Service.

To support the continued delivery of admission avoidance across The Hertfordshire and West Essex System.

To receive incoming telephone calls from health care professionals and support the clinical team with administrative tasks.

To effectively prioritise incoming referrals and telephone calls into the Unscheduled Care Coordination Hub for the clinical teams.

The E&N Referral Hub operates 7 days a week 8am to 10pm, 365 days a year.

About us

A big thank you for considering joining us at Hertfordshire Community NHS Trust

You'll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities

Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now

You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you

Details

Date posted

03 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

812-25-JM-UCCH

Job locations

Abel Smith

Gunnels Wood Road

Stevenage

SG1 2ST


Job description

Job responsibilities

Please refer to the Job Description and Personal Specification attached in the advert for all roles and responsibilities

Job description

Job responsibilities

Please refer to the Job Description and Personal Specification attached in the advert for all roles and responsibilities

Person Specification

General

Essential

  • Previous Admin Experience
  • Excellent keyboard skills / use of Microsoft Word and Excel
  • Previous Customer Service Experience/ Excellent communication skills
  • Ability to work in a team and understand team dynamics
  • What software and systems have you worked with in previous roles? How quickly do you learn new tools, and can you give an example of when you adapted to a new system?
Person Specification

General

Essential

  • Previous Admin Experience
  • Excellent keyboard skills / use of Microsoft Word and Excel
  • Previous Customer Service Experience/ Excellent communication skills
  • Ability to work in a team and understand team dynamics
  • What software and systems have you worked with in previous roles? How quickly do you learn new tools, and can you give an example of when you adapted to a new system?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Abel Smith

Gunnels Wood Road

Stevenage

SG1 2ST


Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Abel Smith

Gunnels Wood Road

Stevenage

SG1 2ST


Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Manager

Josh Milton

josh.milton@nhs.net

07887634275

Details

Date posted

03 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

812-25-JM-UCCH

Job locations

Abel Smith

Gunnels Wood Road

Stevenage

SG1 2ST


Supporting documents

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