Job summary
We have an exciting opportunity for you to join the Single Point of Access (SPOA) administration team that supports the Health Visiting team within East Hertfordshire, based at Bishops College, Cheshunt.
You will be part of a welcoming, friendly team which provides essential administrative support to assist the smooth operational running of the service.
Main duties of the job
Main Duties
- Actively work towards enabling the following five Every Child Matters (DH 2004) outcomes to be realised for every child:
- Be healthy
- Stay safe
- Enjoy and achieve
- Make a positive contribution
- Achieve economic well-being
- The post holder will work within Hertfordshire Community NHS Trust (HCT) clinical governance framework, which is embedded in the day-to-day practice. Every clinical member of staff must work within the framework.
Operational:
The post holder will be required to:
- Work in accordance with Admin Standard Operating Guidance (SOGs) - a live document with constant changes (over 30 processes to follow), plus knowledge of non-routine procedures such as answering queries and task related problem solving. To keep up to date with all process and procedure changes, as shared by the SPOA Team Leader.
- To establish priorities, work independently and proceed with delegated objectives to meet deadlines and demands of the service.
- Working as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.
- To work flexibly with colleagues to ensure that workflow is managed between different tasks and ensures covers over breaks.
- Recognise their own level of competence and identify sources of support as required.
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you
Job description
Job responsibilities
To work as part of the Public Health Nursing Single Point of Access (SPOA), providingclerical and administrative support to the whole 0-19 team. The post holder needs to beable to evaluate and prioritise work, responding quickly to unpredictable daily changes inwork pattern.To work unsupervised, adhering to operational procedures and established practice,referring to the SPOA Team Leader for guidance when needed.Work on own initiative to prioritise administrative tasks to ensure effective and efficientrunning of the team whilst maintaining a professional and confidential approach to work.This role requires the ability to communicate with professional staff and the general publicwith tact and sensitivity
Job description
Job responsibilities
To work as part of the Public Health Nursing Single Point of Access (SPOA), providingclerical and administrative support to the whole 0-19 team. The post holder needs to beable to evaluate and prioritise work, responding quickly to unpredictable daily changes inwork pattern.To work unsupervised, adhering to operational procedures and established practice,referring to the SPOA Team Leader for guidance when needed.Work on own initiative to prioritise administrative tasks to ensure effective and efficientrunning of the team whilst maintaining a professional and confidential approach to work.This role requires the ability to communicate with professional staff and the general publicwith tact and sensitivity
Person Specification
Qualifications and Training
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above. NVQ 3 in Business/Administration - or equivalent qualifications / demonstratable experience
Desirable
- NVQ 3 in business/administration or equivalent knowledge and experience
Experience and Knowledge
Essential
- An understanding and use of data bases
- Experience of working in an office environment, dealing with diverse group of people and the ability to work with multi-agency professionals
- Experience of Microsoft office packages e.g. Word, Excel, PPT, MS Teams
Desirable
- Data input experience
- Commitment to personal development
Skills and abilities
Essential
- Ability to organise and prioritise
- Excellent interpersonal and communication skills - including observation, listening and empathy skills
- Able to work as part of a team as well as independently
- Good telephone skills
Desirable
- Ability to problem solve and regularly deal with nonstandard processes
- Able to take responsibility for organisational appointment without direct supervision
- Knowledge of confidentiality issues
General Skills
Essential
- Requirement to respond appropriately to patients who may be distressed or upset
- Resilient whilst working under pressure
- Frequent requirement for sitting for a substantial proportion of the working time. Some lifting will be required in the handling of equipment/stationery deliveries
- Able to maintain patient confidentiality, be diplomatic and use discretion
- Able to work with a high degree of flexibility to meet the needs of the Service
- Self-motivated and able to use own initiative
- Commitment to quality
Person Specification
Qualifications and Training
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above. NVQ 3 in Business/Administration - or equivalent qualifications / demonstratable experience
Desirable
- NVQ 3 in business/administration or equivalent knowledge and experience
Experience and Knowledge
Essential
- An understanding and use of data bases
- Experience of working in an office environment, dealing with diverse group of people and the ability to work with multi-agency professionals
- Experience of Microsoft office packages e.g. Word, Excel, PPT, MS Teams
Desirable
- Data input experience
- Commitment to personal development
Skills and abilities
Essential
- Ability to organise and prioritise
- Excellent interpersonal and communication skills - including observation, listening and empathy skills
- Able to work as part of a team as well as independently
- Good telephone skills
Desirable
- Ability to problem solve and regularly deal with nonstandard processes
- Able to take responsibility for organisational appointment without direct supervision
- Knowledge of confidentiality issues
General Skills
Essential
- Requirement to respond appropriately to patients who may be distressed or upset
- Resilient whilst working under pressure
- Frequent requirement for sitting for a substantial proportion of the working time. Some lifting will be required in the handling of equipment/stationery deliveries
- Able to maintain patient confidentiality, be diplomatic and use discretion
- Able to work with a high degree of flexibility to meet the needs of the Service
- Self-motivated and able to use own initiative
- Commitment to quality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
