Job summary
ARE YOU a highly motivated, organised and flexible administrator? If so, we are looking for a fixed term full time Band 2 administrator to be based at our Dental Office at St.Albans.
The Special Care Dental Service in Hertfordshire is an award winning NHS service who pride themselves on providing outstanding care for vulnerable people. Come and join our supportive and inclusive team.
Main duties of the job
Applicants must have good organisational skills, a range of office skills and experience in working in administration. Warmth and empathy are important as you will have telephone contact with vulnerable service users on a daily basis. Good written and verbal communication and interpersonal skills, a friendly approach and being enthusiastic are all required for this post. A knowledge of dental software would be an advantage but not essential as training will be provided.
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
Job description
Job responsibilities
To work within the Special Care Dental Administrative Team, to enter data on Dental R4 software and SystmOne relating to referrals into the dental clinics and domiciliary service, to book and cancel appointments within the R4 diary and communicate with professional staff and the general public with tact and sensitivity.
The role will include responding to variations in workload as outlined below;
- Provide quality clinical administrative and referral management to support the services delivered in the Special Care Dental Service across the county.
- Work unsupervised on assigned administrative tasks.
- To actively participate in the Trusts mandatory training where appropriate.
Support the day-to-day running of the dental service main administration office and Sandridge Gate and to act as a point of contact for patient queries and professionals in relation to referral information
Job description
Job responsibilities
To work within the Special Care Dental Administrative Team, to enter data on Dental R4 software and SystmOne relating to referrals into the dental clinics and domiciliary service, to book and cancel appointments within the R4 diary and communicate with professional staff and the general public with tact and sensitivity.
The role will include responding to variations in workload as outlined below;
- Provide quality clinical administrative and referral management to support the services delivered in the Special Care Dental Service across the county.
- Work unsupervised on assigned administrative tasks.
- To actively participate in the Trusts mandatory training where appropriate.
Support the day-to-day running of the dental service main administration office and Sandridge Gate and to act as a point of contact for patient queries and professionals in relation to referral information
Person Specification
Essential and desirable
Essential
- Experience working in an office environment
- Experience of data entry
- Basic knowledge and experience of using Microsoft Office Word, Excel, Outlook
- Maths and English grade C and above
- Experience talking over the telephone with patients who may be challenging
Desirable
- Good telephone manor
- Ability to work as part of a team
- Previous experience of SystmOne
Person Specification
Essential and desirable
Essential
- Experience working in an office environment
- Experience of data entry
- Basic knowledge and experience of using Microsoft Office Word, Excel, Outlook
- Maths and English grade C and above
- Experience talking over the telephone with patients who may be challenging
Desirable
- Good telephone manor
- Ability to work as part of a team
- Previous experience of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hertfordshire Community NHS Trust
Address
Dental Office
Unit 10,SandridgeGate Business Centre
Ronsons Way St Albans
AL4 9XR
Employer's website
https://www.hct.nhs.uk (Opens in a new tab)
