Job summary
Reception is the first point of contact for clients to the busy Health Centre. The post holder will be required to work closely with both clinical and administration staff and using the computerized room booking system.
The post holder will be required to work part time, five days a week and be prepared to work across other centers in Hertfordshire Community NHS Trust to cover in an emergency.
Main duties of the job
To meet and greet all visitors/clients to the site.To deal with telephone enquiries.To ensure that all visitors/clients are dealt with in a professional and helpful manner.To be the first point of contact for the day-to-day administration of facilities operations.Manage the daily reporting of maintenance jobs to Interserve and follow up.Liaise with the evening cleaning team by means of a job logbook.Be responsible for the security, appearance and general tidiness of reception including ensuring leaflets and posters around the centre are up to date and relevant to the service.Undertake other duties that may occur from time to time as directed by management,To manage room bookings ensuring that the computerised system is updated, and all clinical space is used as effectively as possible.To manage all incoming and outgoing post.
To assist with booking clinic appointmentsMaintain and update any contact details and instructions at the front desk.To be prepared to work at other Trust sites in an emergency.
About us
This is a small, friendly clinic location, for a number of Community Health Services, many of these relating to children. Limited free staff parking is available and work-related parking fees will be reimbursed. As an NHS employee you will have access to a number of benefits, including the Blue Light discount card, and a defined benefit pension scheme.
Full training will be provided in the use of corporate systems, including the patent record software used to book patient arrival for their clinic appointments.
Job description
Job responsibilities
As per full Job Description attached, these include typical reception duties, such as greeting, booking in, and directing patients to their clinic appointments. Dealing with telephone calls, either at first point of contact or by directing to the correct person. Dealing with incoming and outgoing post. Ordering of stationery and photocopier consumables. Maintaining staff sign-in log, acting as Fire Marshal in the event of an evacuation being required. Provide first aid cover for the building (training will be provided). Manage room bookings on MS Outlook. Management of staff and visitor car park passes. Locking and unlocking of building, Liaising with contract cleaning staff over issues. Raising building and facilities issues with relevant departments. Keeping reception area tidy and welcoming, and managing poster displays to ensure that they remain current.
Job description
Job responsibilities
As per full Job Description attached, these include typical reception duties, such as greeting, booking in, and directing patients to their clinic appointments. Dealing with telephone calls, either at first point of contact or by directing to the correct person. Dealing with incoming and outgoing post. Ordering of stationery and photocopier consumables. Maintaining staff sign-in log, acting as Fire Marshal in the event of an evacuation being required. Provide first aid cover for the building (training will be provided). Manage room bookings on MS Outlook. Management of staff and visitor car park passes. Locking and unlocking of building, Liaising with contract cleaning staff over issues. Raising building and facilities issues with relevant departments. Keeping reception area tidy and welcoming, and managing poster displays to ensure that they remain current.
Person Specification
Qualifications/Trainng
Essential
- GCSE English and Maths or equivalent
- Excellent keyboard skills / use of Microsoft Word, Outlook, and Excel
Desirable
- NVQ level 3 in Business & Administration or working at equivalent level
Experience and Knowledge
Essential
- Previous experience of working in a patient or customer focused role
- Administrative and clerical experience
Desirable
- Health, safety and risk awareness
Skills and abilities
Essential
- Good written and spoken command of English language
- Excellent courteous verbal and non-verbal communication skills
- Excellent telephone manner
- Ability to remain calm and collected in stressful situations
Desirable
- Ability to work in a team and understand team dynamics
General Skills
Essential
- Manage and prioritise workload.
- Self and time management
- Accurate data input
Desirable
- Working knowledge of and experience in problem solving skills for office technology
Personal Qualities
Essential
- Willingness to learn new skills
- Respects diversity, values people as individuals, and identifies and takes action when own or others behaviour undermines equality and diversity
Desirable
- Professional appearance
- Ability to react in a flexible way to changing circumstances and demands of the service
Person Specification
Qualifications/Trainng
Essential
- GCSE English and Maths or equivalent
- Excellent keyboard skills / use of Microsoft Word, Outlook, and Excel
Desirable
- NVQ level 3 in Business & Administration or working at equivalent level
Experience and Knowledge
Essential
- Previous experience of working in a patient or customer focused role
- Administrative and clerical experience
Desirable
- Health, safety and risk awareness
Skills and abilities
Essential
- Good written and spoken command of English language
- Excellent courteous verbal and non-verbal communication skills
- Excellent telephone manner
- Ability to remain calm and collected in stressful situations
Desirable
- Ability to work in a team and understand team dynamics
General Skills
Essential
- Manage and prioritise workload.
- Self and time management
- Accurate data input
Desirable
- Working knowledge of and experience in problem solving skills for office technology
Personal Qualities
Essential
- Willingness to learn new skills
- Respects diversity, values people as individuals, and identifies and takes action when own or others behaviour undermines equality and diversity
Desirable
- Professional appearance
- Ability to react in a flexible way to changing circumstances and demands of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
