Job summary
- Hertfordshire Community NHS Trust - Danesbury Neurological Centre - Receptionist - Permanent - 37.5 hours a week - Office Hours - Monday - Friday
The ideal candidate will be able:
- To work as a member of the Danesbury Neurological Centre team which specialises in the treatment and management of patients with complex neurological conditions, usually progressive and usually affecting life expectancy.
- To provide administrative support to enable the delivery of high quality multi-professional therapy packages to highly complex patients with neurological problems.
- To act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health professionals (both internal and external) and the general public on the Danesbury site and to support the smooth running of the Unit.
Main duties of the job
- To answer the telephone and deal with enquiries.
- To meet and greet and direct patients and other visitors appropriately.
- To take room bookings.
- To maintain reception diaries.
- To type up and send out correspondence
- To sort and process post.
- To accept delivery of parcels.
- To take responsibility for reporting faults.
- To maintain an effective filing system.
- To maintain the reception area including notice boards.
- To carry out scanning and photocopying.
- Print patient labels each week for patient folders.
- Inform patients of appointment times.
- To input and update accurate data and patient information.
- To print off patient notes for legal requests.
- To gather and send all patient notes and documentation to the medical examiner.
- To book transport.
- To contact patients by telephone.
- To attend training sessions.
- To comply with the organisational and department policies.
- To comply with the organisational and development policies.
- To assist in the administration and collection of Patient Satisfaction cards / questionnaires.
- To communicate effectively with all members of the team at all times.
- To deliver excellent customer care.
- To communicate information effectively and appropriately to patients and carers.
- To exercise personal initiative in dealing with enquiries.
- To attend staff meetings as appropriate.
- To liaise with the Site Administrator on the Danesbury Unit re transport and other appropriate patient related issues.
To maintain confidentiality.
About us
- A big thank you for considering joining us at Hertfordshire Community NHS Trust
- You'll find it a great place to work with many benefits offered to you as a member of our staff. We have recently won the Leading Lights Award for making this a great place to work for staff.
- We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
- Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
- We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
- We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
- You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.
Date posted
05 August 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
812-24-CR-RECP-01
Job locations
Danesbury Neurological Centre
School Lane
Welwyn Herts
AL6 9SB
Employer details
Employer name
Hertfordshire Community NHS Trust
Address
Danesbury Neurological Centre
School Lane
Welwyn Herts
AL6 9SB
Employer's website
https://www.hct.nhs.uk (Opens in a new tab)
For questions about the job, contact:
Supporting documents
Privacy notice
Hertfordshire Community NHS Trust's privacy notice (opens in a new tab)