Job summary
Be at the Heart of our Community!
We are looking for flexible full time and part time administrators to join our growing team at the Integrated Care Coordination Hub in Robertson House, Stevenage.
We are currently looking for full time and part time staff. Please state your availability in your application.
Unsocial hours payments made from midnight Saturday to midnight Sunday. The payments for Band 3 range from circa 40%-80% dependent on the hours worked.
The Hub provides essential administrative support to the clinical teams across East & North Herts. The post holder will work as part of a team of administrators to answer patient calls and enter referral data for the Community Adult Health Services onto our Patient Administration System. The team is also responsible for directing each referral to the appropriate clinical team.
Main duties of the job
The successful candidate will:
- Have good communication, IT and customer service skills.
- Undertake a range of administration tasks, including processing referrals and letters
- Answer incoming calls, dealing with enquiries from patients, relatives and professionals
- Ensure accurate and relevant information is recorded on our clinical system database
- Work flexibly to meet the needs of the service
You will receive full support and training to undertake all aspects of the role, you need to bring enthusiasm, energy and a flexible approach to work. After an initial training period we offer a hybrid model of working with at least 1 day working from home if requested.
Unsocial hours payments are additional to basic pay for staff whose work in standard hours, within the normal 37.5 hour working week.
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staffWe put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and agesWe don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply nowYou've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
Job description
Job responsibilities
The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.
- Processing written referrals onto our clinical system
- Taking telephone calls from patients and other health care professionals.
- Dealing with enquiries in a helpful and efficient manner
- Offering a high level of service to all our patients
- Working closely with hub triage teams to ensure patient care is delivered effectively and efficiently.
- Working with local service teams to complete required tasks and activities
- Working well as a team under pressure in a busy environment
- Sharing information and escalating issues as appropriate
- identifying innovative ways of working
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read A
Job description
Job responsibilities
The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.
- Processing written referrals onto our clinical system
- Taking telephone calls from patients and other health care professionals.
- Dealing with enquiries in a helpful and efficient manner
- Offering a high level of service to all our patients
- Working closely with hub triage teams to ensure patient care is delivered effectively and efficiently.
- Working with local service teams to complete required tasks and activities
- Working well as a team under pressure in a busy environment
- Sharing information and escalating issues as appropriate
- identifying innovative ways of working
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read A
Person Specification
Qualifications and Training
Essential
- oNVQ level 3 in Business & Administration or working at equivalent level
- oGCSE English and Maths or equivalent
- oEuropean Computer Drivers Licence (or equivalent)
- oExcellent keyboard skills / use of Microsoft Word and Excel
Experience and Knowledge
Essential
- oPrevious experience of working in a 'patient focussed' role
- oAdministrative and clerical experience
- oHealth, safety and risk awareness
- oWillingness to learn new skills
- oManagement skills
Skills and abilities
Essential
- oManage and prioritise workload
- oDelegate jobs where necessary
- oSelf and time management
- oOrganisational skills
Personal Qualities
Essential
- oRespects diversity
- oShows respect for other people's beliefs
- oIdentifies and takes action when own or others behaviour undermines equality and diversity
- oResponsible and reliable attitude to work
Person Specification
Qualifications and Training
Essential
- oNVQ level 3 in Business & Administration or working at equivalent level
- oGCSE English and Maths or equivalent
- oEuropean Computer Drivers Licence (or equivalent)
- oExcellent keyboard skills / use of Microsoft Word and Excel
Experience and Knowledge
Essential
- oPrevious experience of working in a 'patient focussed' role
- oAdministrative and clerical experience
- oHealth, safety and risk awareness
- oWillingness to learn new skills
- oManagement skills
Skills and abilities
Essential
- oManage and prioritise workload
- oDelegate jobs where necessary
- oSelf and time management
- oOrganisational skills
Personal Qualities
Essential
- oRespects diversity
- oShows respect for other people's beliefs
- oIdentifies and takes action when own or others behaviour undermines equality and diversity
- oResponsible and reliable attitude to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
