Job summary
Are you highly motivated, have fantastic communication skills and willing to take on a challenge?
This is an exciting opportunity to be part of the Danesbury Neurological Administration Team, who have a vacancy for an Administration Assistant.
Main duties of the job
The role will involve supporting the ward leads and giving assistance and support to patients, carers and staff where appropriate. You will need to have excellent communication and IT skills and work in an organised manner so as to ensure all the administrative tasks are completed.
The role with include scanning documents, minute taking, booking appointments for patients, attending MDT meetings, room bookings for team leads and any other duties that the team leads will require.
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust
You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
In return, we can offer you:o 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)o One of the UK's best pension schemeso Special Leave for family and personal reasonso NHS Car Lease Schemeo Eye Care Voucherso Employee Assistance Programme (emotional wellbeing support)o NHS Discounts
Hertfordshire Community NHS Trust is voted as one of the 'Top 100 Best Places to Work' (Health Service Journal). Our CQC rating is of 'Good'
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.
We look forward to hearing from you!
Job description
Job responsibilities
The Administration Assistant will communicate with staff and the general public with tact and sensitivity. Acting as first point of contact on the telephone for patient and professionals in relation to referrals, booking appointments and helping with general queries.
- To carry out the entry of information relating to referrals onto SystmOne and other related administrative tasks as part of a Team.
- Scanning documentation
- Help with stock ordering
- Assist lead therapists and ward manager with meeting minutes and admin tasks
- Work unsupervised on assigned administrative tasks.
- Confidentiality must be maintained at all times.
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
Job description
Job responsibilities
The Administration Assistant will communicate with staff and the general public with tact and sensitivity. Acting as first point of contact on the telephone for patient and professionals in relation to referrals, booking appointments and helping with general queries.
- To carry out the entry of information relating to referrals onto SystmOne and other related administrative tasks as part of a Team.
- Scanning documentation
- Help with stock ordering
- Assist lead therapists and ward manager with meeting minutes and admin tasks
- Work unsupervised on assigned administrative tasks.
- Confidentiality must be maintained at all times.
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
Person Specification
Qualifications and Training
Essential
- Educated to 'GCSE' standard or equivalent
Desirable
- First aid trained
- Fire warden trained
Experience and Knowledge
Essential
- Significant experience of working in a busy office environment
- Basic mathematical skills
- Intermediate IT skills, proficient in the use of computer software, e.g. Microsoft Word, Excel, Outlook etc
- Experience in a customer facing role including over the phone
Desirable
- Experience of clinical records system such as SystmOne
- Experience of using office equipment such as multi- functional devices (MFD) etc.
- Experience of working in an NHS setting
Skills and Abilities
Essential
- Excellent written and verbal communication skills including ability to communicate when barriers to understanding exist
- Ability to work under pressure and meet tight deadlines
- Excellent organisational skills
- Ability to work independently
- Ability to work within a team
Personal qualities
Essential
- Warm friendly personality
- Able to display empathy
- Flexible with approach to work
- Good listening skills
- Ability to treat people with dignity and respect
- Respect privacy
- Knowledge of confidentiality
Other requirements
Essential
- Willingness to uphold the Trust's values
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Person Specification
Qualifications and Training
Essential
- Educated to 'GCSE' standard or equivalent
Desirable
- First aid trained
- Fire warden trained
Experience and Knowledge
Essential
- Significant experience of working in a busy office environment
- Basic mathematical skills
- Intermediate IT skills, proficient in the use of computer software, e.g. Microsoft Word, Excel, Outlook etc
- Experience in a customer facing role including over the phone
Desirable
- Experience of clinical records system such as SystmOne
- Experience of using office equipment such as multi- functional devices (MFD) etc.
- Experience of working in an NHS setting
Skills and Abilities
Essential
- Excellent written and verbal communication skills including ability to communicate when barriers to understanding exist
- Ability to work under pressure and meet tight deadlines
- Excellent organisational skills
- Ability to work independently
- Ability to work within a team
Personal qualities
Essential
- Warm friendly personality
- Able to display empathy
- Flexible with approach to work
- Good listening skills
- Ability to treat people with dignity and respect
- Respect privacy
- Knowledge of confidentiality
Other requirements
Essential
- Willingness to uphold the Trust's values
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
