Hertfordshire Community NHS Trust

Integrated Care Co-Ordination Administrator

This job is now closed

Job summary

Be at the Heart of our Community!

We are looking to appoint enthusiastic and hardworking Care Co-Ordination Administrators for our busy community team. You will provide confidential and efficient administrative support to patients and services, including Hospital at Home.

This is a busy and fast paced role which requires good interpersonal skills and a positive attitude.

You will be required to work on your own initiative and demonstrate a willingness to help others and will be a key member of the team. Excellent interpersonal and communication skills are essential combined with an ability to deal with sensitive and potential challenging situations.

You must be able to build effective working relationships, be approachable and with a flexible approach to work.

Enhanced payments for weekend working with a day off in the week.

Main duties of the job

The candidate will be expected to be able to prioritize work and meet deadlines.

Duties will include: -

Undertaking a range of administration tasks, including processing referrals, letters and emails
Answer incoming calls, dealing with inquiries/referrals from patients, relatives and professionals.
Liaising with GP's/Nurses and Therapists.
Ensure accurate and relevant information is recorded on our clinical system database.

You will receive full support and training to undertake all aspects of the role, you need to bring enthusiasm, energy and a flexible approach to work.

The shift pattern will comprise of alternate weeks of 8am-4pm and 12pm-8pm. You will also be required to work either Saturday or Sunday once a month.

Enhanced payments for weekend working with a day off in the week.

About us

This is an exciting opportunity to join our dynamic organisation and work within an innovative and caring team.

You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
We welcome diversity in our workforce and are interested in applicants from all backgrounds
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible.

You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you

-APPLY NOW

We work in partnership with colleagues across NHS, social care, education, charities and local government helping people to maintain their independence for as long as possible and making sure people get the right care in the right place at the right time.

Community health services are at the forefront of NHS care and support - and our mission is to maintain and improve the health and wellbeing of the people of Hertfordshire.

In return, we can offer you:

free parking
subsidised canteen
27 days annual leave (pro rata)
eye care vouches
employee assistance programme
one of the UK's best pension schemes
NHS discount

Date posted

18 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year (pro rata if applicable)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

812-22-RH-AS-1-G

Job locations

Robertson House

6 Hills Way

Stevenage

SG1 2FQ

Job description

Job responsibilities

The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.

Processing written referrals onto our clinical system
Taking telephone calls from patients and other health care professionals.
Dealing with enquiries in a helpful and efficient manner
Offering a high level of service to all our patients
Working closely with our triage teams to ensure patient care is delivered effectively and efficiently.
Working with local service teams to complete required tasks and activities
Working well as a team under pressure in a busy environment
Sharing information and escalating issues as appropriate
identifying innovative ways of working

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19

Job description

Job responsibilities

Processing written referrals onto our clinical system
Taking telephone calls from patients and other health care professionals.
Dealing with enquiries in a helpful and efficient manner
Offering a high level of service to all our patients
Working closely with our triage teams to ensure patient care is delivered effectively and efficiently.
Working with local service teams to complete required tasks and activities
Working well as a team under pressure in a busy environment
Sharing information and escalating issues as appropriate
identifying innovative ways of working

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19

Person Specification

Qualifications & Training

Essential

GCSE English and Maths or equivalent

Desirable

SystmOne or equivalent clinical application knowledge

Experience and Knowledge

Essential

Administrative/clerical experience
Workload prioritisation / Management skills
Previous experience of working in a 'patient focussed' role

Desirable

Previous NHS experience

Skills and Abilities

Essential

Attention to detail and accuracy
Ability to work autonomously
Ability to work in a team and understand team dynamics
Good written and spoken command of English language
Excellent courteous verbal and non-verbal communication skills
Excellent telephone manner
Communicate effectively with colleagues, other disciplines, patients, relatives and carers
Ability to remain calm and collected in stressful situations
Excellent keyboard skills / use of Microsoft Word and Excel

Personal Qualities

Desirable

Flexibility to meet demands of the role

Person Specification

Qualifications & Training

Essential

GCSE English and Maths or equivalent

Desirable

SystmOne or equivalent clinical application knowledge

Experience and Knowledge

Essential

Administrative/clerical experience
Workload prioritisation / Management skills
Previous experience of working in a 'patient focussed' role

Desirable

Previous NHS experience

Skills and Abilities

Essential

Attention to detail and accuracy
Ability to work autonomously
Ability to work in a team and understand team dynamics
Good written and spoken command of English language
Excellent courteous verbal and non-verbal communication skills
Excellent telephone manner
Communicate effectively with colleagues, other disciplines, patients, relatives and carers
Ability to remain calm and collected in stressful situations
Excellent keyboard skills / use of Microsoft Word and Excel

Personal Qualities

Desirable

Flexibility to meet demands of the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Robertson House

6 Hills Way

Stevenage

SG1 2FQ

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Robertson House

6 Hills Way

Stevenage

SG1 2FQ

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)