Job summary
The Musculoskeletal (MSK) Service is responsible for providing a high standard of comprehensive data and administrative support to ensure effective delivery of clinic services to patients and clinical staff which fall within the MSK remit of Hertfordshire Community NHS Trust.
The post holder will be required to work alongside other team members and clinical staff to receive and support patient referral progression in line with the specific clinical pathways and Trust protocol agreed within the service.
The ideal candidate will be expected to work well within teams and with autonomy using initiative to achieve service requirements and deadlines with minimum supervision.
In addition, the post holder will act as a point of contact for patient queries and ensure patient confidentiality is maintained at all times In line with expectation and Trust policy
The post holder will be aligned with the MSK Triage Service however, will also be supportive of MSK Hand Therapy & MSK ACTIVATE for Chronic Fatigue & Persistent Pain Management for which travel allowance will be provided.
A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).
Main duties of the job
MSK Clinic Co-ordinator:
- Manage patient referrals received into the service via the electronic referral system (eRS).
- Manage the specific service generic e-mails, responding to all communication appropriately and in line with the Trust pathways.
- Set up and manage diary ledger using computerised SystmOne (S1) appropriately.
- Ensure all new and follow-up appointment slots are booked appropriately and monitored on a daily basis.
- Manage patient waiting lists on S1, prioritising patients as directed by the Operational and Clinical Lead.
- Send out appropriate letters using S1 to patients regarding appointments.
- Monitor waiting lists to ensure there are no breaches, alerting operational and clinical leads to any potential breaches.
- Ensure all DNA patients are appropriately recorded and discharged from S1.
- Support Clinical staff with IT related issues.
- Act as the point of contact for calls into the service, support the customer service hub with queries.
- Manage priorities for work and to plan and organise work efficiently and effectively.
- To input all relevant patient data onto computer using S1.
- Support the MSK Operations Support Manager to investigate and complaints.
- To be responsible for the day to day support of local clinic activity.
- Record clinical staff absence on e-roster.
- Support the local clinics with arranging mandatory and group training courses.
For full details please see Job Description
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you
Job description
Job responsibilities
Be responsible for ensuring a high standard of comprehensive data and administrative support is provided to ensure effective delivery of clinic services to patients and clinical staff which fall within the MSK remit of Hertfordshire Community NHS Trust.
Work alongside and support clinic staff to receive and support patient progression in line with the specific clinical pathways and Trust protocol agreed within the service.
Collaboratively work with the MSK Operations Support Manager, Clinical Leads and the Customer Service Hub to ensure trust standards and best practices are managed to deliver consistent and effective clinic services.
Be responsible for ensuring the smooth running of the clinics and able to work with the minimum supervision and use initiative to achieve service requirements and deadlines.
In addition, the post holder will act as a point of contact for patient queries and ensure patient confidentiality is maintained at all times In line with expectation and Trust policy.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
Job description
Job responsibilities
Be responsible for ensuring a high standard of comprehensive data and administrative support is provided to ensure effective delivery of clinic services to patients and clinical staff which fall within the MSK remit of Hertfordshire Community NHS Trust.
Work alongside and support clinic staff to receive and support patient progression in line with the specific clinical pathways and Trust protocol agreed within the service.
Collaboratively work with the MSK Operations Support Manager, Clinical Leads and the Customer Service Hub to ensure trust standards and best practices are managed to deliver consistent and effective clinic services.
Be responsible for ensuring the smooth running of the clinics and able to work with the minimum supervision and use initiative to achieve service requirements and deadlines.
In addition, the post holder will act as a point of contact for patient queries and ensure patient confidentiality is maintained at all times In line with expectation and Trust policy.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
Person Specification
Qualifications
Essential
- Educated to G.C.S.E. or equivalent.
- NVQ level 3 in Business Studies or Administration or equivalent knowledge or experience
Experience
Essential
- Experienced Administrator
- Good level knowledge of IT systems
- Ability to organise and assess data received and judgement in managing appropriately dealing with queries and problems.
Person Specification
Qualifications
Essential
- Educated to G.C.S.E. or equivalent.
- NVQ level 3 in Business Studies or Administration or equivalent knowledge or experience
Experience
Essential
- Experienced Administrator
- Good level knowledge of IT systems
- Ability to organise and assess data received and judgement in managing appropriately dealing with queries and problems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Hertfordshire Community NHS Trust
Address
Physiotherapy - Blue Zone, Level 2, QEII Hospital,
Howlands
Welwyn Garden City
AL7 4HQ
Employer's website
https://www.hct.nhs.uk (Opens in a new tab)
