Job summary
Are you looking for a new
challenge? Are you an excellent leader, highly motivated to develop others? Are
you passionate about high quality service delivery and interventions for people
with specialist mental health needs?
We are looking to recruit an
enthusiastic, dynamic, and highly motivated Band 8a Community Operational
Manager to manage some of the specialist teams across the Trust.
The position is to manage
the Herefordshire and Worcestershire Perinatal Teams, Beacon Maternal Mental
Health team, The Herefordshire Assertive Outreach Team, and Partner Repatriation
Team. These services already provide an
invaluable, high functioning specialist role, but we see this post as key to ongoing service development.
As operational leader of our
teams, you must have a positive attitude towards innovation and change and a
flexible approach to quality improvement initiatives. You need excellent
interpersonal, team working and leadership skills with a commitment to working
collaboratively with our stakeholders.
You will value continuing
professional and practice development, service improvement and evaluation and
the development of meaningful outcomes with our service user population.
Main duties of the job
You will:
Be an
effective manager with a track record of delivering on objectives, a demonstrable
patient-centred ethic, and the drive to develop yourself along with your
service.
Aim to provide
the highest quality care for our service users and stakeholders.
Lead a
community-based, recovery-orientated mental health team ensuring that all
resources, including staff, are used and monitored effectively while remaining within
an agreed budget.
Actively
participate in planning and developing the team, in order to provide service
users with a person-centred approach relevant to their needs and a recovery
focus.
Exercise your own judgement in complex situations relating to
service delivery or organisational matters and have a high level of autonomy
day to day to make the necessary decisions.
Utilize your expert opinion to select from a range of options in
any given situation.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
Support the Primary Care and
Community Mental Health Service Delivery Lead and the Community Leads in
ensuring that the Specialist Teams will deliver the best possible outcomes to
the people it serves, and provides an environment which staff enjoy working
in.
Ensure that thresholds for
key health and social care performance indicators relating to the quality of
care for service-users and carers are met by regularly giving service users the
opportunity to provide feedback. Use team/service performance data in providing
an effective recovery focused service to improve quality of service as
determined by customer satisfaction measures.
Lead on areas of service
development and support Senior Management in delivering the strategic
modernisation programme particularly the refocusing of the Specialist Mental
Health Teams.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
Support the Primary Care and
Community Mental Health Service Delivery Lead and the Community Leads in
ensuring that the Specialist Teams will deliver the best possible outcomes to
the people it serves, and provides an environment which staff enjoy working
in.
Ensure that thresholds for
key health and social care performance indicators relating to the quality of
care for service-users and carers are met by regularly giving service users the
opportunity to provide feedback. Use team/service performance data in providing
an effective recovery focused service to improve quality of service as
determined by customer satisfaction measures.
Lead on areas of service
development and support Senior Management in delivering the strategic
modernisation programme particularly the refocusing of the Specialist Mental
Health Teams.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Qualifications
Essential
- RMN, BSc/DipSW
- Post Graduate Clinical Psychology Training
- BSc/DipCOT
- Recorded/registered qualification in a psychological therapy
- Management qualification
- Evidence of continuing professional development
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Minimum post qualification experience of 4 years working in a mental health setting.
- Previous experience of managing in health or social care.
- Working in a multi-disciplinary Team.
- Experience of providing clinical supervision to staff.
- Experience of managing HR issues.
Skills and Abilities
Essential
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
- A positive attitude and able to act on feedback.
- Ability to praise and be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Excellent leadership skills, including highly developed communication skills (both verbal and written).
- Able to provide a strong role model for staff.
Desirable
- Analytical approach to problem solving
Knowledge
Essential
- Knowledge of NHS or social care policy environment .
- Knowledge and skills in recovery focused ways of working.
- Knowledge of the mental health care agenda e.g. personalisation.
- Knowledge of Trust policies both clinical and organisational.
- Understanding of the performance and governance arrangements in the Service Unit.
- Knowledge of safeguarding as it related to both adults and children
Desirable
- Previous experience of supervising/managing multi-disciplinary staff group.
- Experience of providing clinical supervision across different disciplines.
- Experience of providing management supervision.
Person Specification
Qualifications
Essential
- RMN, BSc/DipSW
- Post Graduate Clinical Psychology Training
- BSc/DipCOT
- Recorded/registered qualification in a psychological therapy
- Management qualification
- Evidence of continuing professional development
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Minimum post qualification experience of 4 years working in a mental health setting.
- Previous experience of managing in health or social care.
- Working in a multi-disciplinary Team.
- Experience of providing clinical supervision to staff.
- Experience of managing HR issues.
Skills and Abilities
Essential
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
- A positive attitude and able to act on feedback.
- Ability to praise and be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Excellent leadership skills, including highly developed communication skills (both verbal and written).
- Able to provide a strong role model for staff.
Desirable
- Analytical approach to problem solving
Knowledge
Essential
- Knowledge of NHS or social care policy environment .
- Knowledge and skills in recovery focused ways of working.
- Knowledge of the mental health care agenda e.g. personalisation.
- Knowledge of Trust policies both clinical and organisational.
- Understanding of the performance and governance arrangements in the Service Unit.
- Knowledge of safeguarding as it related to both adults and children
Desirable
- Previous experience of supervising/managing multi-disciplinary staff group.
- Experience of providing clinical supervision across different disciplines.
- Experience of providing management supervision.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
