Quality & Safety Administrator

Job summary

We require an experienced and enthusiastic administrator to join our team. The post is contracted for 37.5 hours a week covering office hours i.e., Monday to Friday 9am to 5pm, though there is flexibility with start and finish times and days worked.

The team is responsible for overseeing quality and governance for the Trust. You will support work for patient safety and clinical effectiveness teams. Excellent IT and administration skills are required to input and extract data from Trust wide systems and local databases. A creative approach to presenting information is also beneficial as a vital part of our role as a Quality & Safety Team is ensuring that learning from incidents and good practice can be shared across all teams. It is a busy and varied role, so we are seeking an enthusiastic, hard-working team player who can ensure excellent communication and organisational skills, sustain quality in their document production, manage their own workload on a day-to-day basis, and prioritise work to meet deadlines. The ability to maintain a calm, positive and flexible approach to your work is essential.

The post holder will predominantly work from home although the team work from Kings Court 2 on a Monday and there will be occasions when the post holder will be required to work from multiple Trust sites.

Main duties of the job

As a key part of our team you will be responsible for the administration of our Quality and Governance processes. Tracking, monitoring and liaising with key people to ensure that processes run smoothly and deadlines are met. In order to do this, you will need to be an excellent communicator and networker, getting to know the clinical teams across community care to support them to input and be part of quality and governance systems and processes.

Our work includes, managing investigations into serious incidents and complaints, reviewing incidents, and requesting further reports if needed, championing quality improvements and supporting teams to make positive changes, monitoring and tracking processes such as audits and reviews.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
• Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
• Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR

Employer's website

https://careers.hacw.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR

Employer's website

https://careers.hacw.nhs.uk/ (Opens in a new tab)

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