Job summary
We have an
opportunity for a fixed term contract or secondment until 30th
September 2024 for Senior Triage Clinician who has a passion for Urgent
Community Response (UCR) with a particular focus to support pathways to keep
patients in their usual place of residence in their last days of life. The post holder would be expected to work closely with the
Neighbourhood Teams and system wide colleagues to ensure the most appropriate
care and end of life pathways are facilitated. The post holder will also be
required to support in the general triaging of referrals received into the UCR
Hub with active participation in daily Teams calls with West Midlands Ambulance
Service to identify suitable patients to pull from the Ambulance stack.
The role will
involve regular in-reach within Worcestershire Royal Hospital A&E and SDEC
departments providing support and promotion of the UCR function of NTs with
particular focus on palliative/end of life support that can be offered in the
community and linking with relevant Acute colleagues. There will also be an
expectation for the post holder to assist with any training and support for
existing staff within the UCR Hub and Neighbourhood Teams. There will be an
expectation for the post holder to link closely with the Evening and Night
Nursing Teams including occasional shadowing an Evening triage shift.
You would be
expected to work shifts across 07.30-18.30 with regular weekend (currently on a
1:3 basis) and Bank Holiday working.
Main duties of the job
The role will require:
- The ability to communicate effectively
with others at all levels
- Working flexibly to provide the
service delivery need across the local area (the service operates from 7:30am
6:30pm, Monday to Sunday including bank holidays)
- An enthusiastic, motivated and
innovative thinker to become part of a primary care facing community
- The ability to work autonomously and
manage your own case load whilst supervising others and working within a multi-disciplinary
team
- The ability to problem solve and
manage time effectively
- Experience of working in a fast paced
and varied environment
- The
ability to travel to deliver care services as required
About us
We are community hospitals, neighbourhood teams and community health services across Worcestershire and the provider of Mental Health and Learning Disability services across both Herefordshire and Worcestershire. We work in partnership with other organisations to keep our community well at home for as long as possible.
We provide services for people of all ages, across a range of settings, experiencing both physical and/or mental health conditions.
We have an open and supportive culture, recognised by the CQC and other external regulators. We want you to thrive, offering you every opportunity to develop. We will support you; help you fulfil your ambitions with a varied and flexible training programme; and empower you to make positive changes within your team or service. We endeavour to offer an attractive work-life balance, with flexibility in our approach to help you get the most out of your career.
We
provide our staff with direct access to a wealth of resources to support their
wellbeing including wellbeing festivals and access to free online exercise
classes.
At the core of our values, we are committed to equality, diversity, inclusion and human rights. We take every opportunity to strengthen our approach to equality and diversity in delivering best patient care and the employment of our staff.
We would encourage you to visit the Trusts Recruitment Microsite, click the Employer Website link.
Job description
Job responsibilities
To triage UCR referrals that are received via the central
UCR Hub with particular focus on Palliative Care and End of Life referrals. You
will be responsible for triaging referrals for all 12 Neighbourhood Teams
across Worcestershire, being able to make skilled judgement and quick and safe
decisions as to suitability of referrals. You will then need to liaise with
neighbourhood Teams regarding the management of the visits and individual NT
demand and capacity escalating to operational UCR and SPA Lead as
appropriate.
You will be expected to build strong relationships with relevant
staff within the neighbourhood Teams as well as relevant stakeholders including
Hospice, Specialist Palliative Care Team to enable current pathways to be
mapped and strengthened with the aim of providing a standard response to
partner organisations for those patients requiring end of life/palliative care
in the community.
You will be expected to undertake daily calls with West
Midlands Ambulance Service to identify and triage patients who may be suitable
for NT management. As this is a new and developing service you will be expected
to contribute to service development and be able to reflect and feedback
constructively and manage rapidly changing situations.
To provide in-reach support and education into
Worcestershire Royal Hospital.
You will be expected to work shift patterns across the
operational hours of 07.30-18.30 including regular weekend and Bank Holiday
working.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
To triage UCR referrals that are received via the central
UCR Hub with particular focus on Palliative Care and End of Life referrals. You
will be responsible for triaging referrals for all 12 Neighbourhood Teams
across Worcestershire, being able to make skilled judgement and quick and safe
decisions as to suitability of referrals. You will then need to liaise with
neighbourhood Teams regarding the management of the visits and individual NT
demand and capacity escalating to operational UCR and SPA Lead as
appropriate.
You will be expected to build strong relationships with relevant
staff within the neighbourhood Teams as well as relevant stakeholders including
Hospice, Specialist Palliative Care Team to enable current pathways to be
mapped and strengthened with the aim of providing a standard response to
partner organisations for those patients requiring end of life/palliative care
in the community.
You will be expected to undertake daily calls with West
Midlands Ambulance Service to identify and triage patients who may be suitable
for NT management. As this is a new and developing service you will be expected
to contribute to service development and be able to reflect and feedback
constructively and manage rapidly changing situations.
To provide in-reach support and education into
Worcestershire Royal Hospital.
You will be expected to work shift patterns across the
operational hours of 07.30-18.30 including regular weekend and Bank Holiday
working.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Qualifications
Essential
- Diploma / Degree Physiotherapy/Occupational Therapy with HCPC registration
- Evidence of relevant post graduate courses / Continual Professional Development maintained in portfolio
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Desirable
- Clinical educators qualification
- Relevant validated clinical courses
Experience
Essential
- A range of post graduate experience including work in a variety of specialities
- Experience of caseload management and prioritisation
- Experience of supervision of junior staff or students
- Experience of delegation to qualified/ unqualified staff
Desirable
- Experience within relevant clinical field
- Experience implementing change in clinical practice/ audit
Knowledge
Essential
- High level of clinical knowledge and skill
- Clinical Governance
- Good knowledge of community services and care pathways
- Health Improvement
- Good working knowledge of positive risk taking and effective risk management strategies
Desirable
- Understanding of National and local health and social care strategies
- Working knowledge of the Mental Capacity Act and Care Act
- Understanding of an Integrated Care System and the Neighbourhood Teams role within the wider system
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour that supports teamworking
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate effectively and clearly in English in both written and verbal formats
- High level of clinical skills
- Time management and organisation skills
- Ability to work independently and set own priorities
- Teaching skills
Desirable
- Advanced assessment skills
Person Specification
Qualifications
Essential
- Diploma / Degree Physiotherapy/Occupational Therapy with HCPC registration
- Evidence of relevant post graduate courses / Continual Professional Development maintained in portfolio
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Desirable
- Clinical educators qualification
- Relevant validated clinical courses
Experience
Essential
- A range of post graduate experience including work in a variety of specialities
- Experience of caseload management and prioritisation
- Experience of supervision of junior staff or students
- Experience of delegation to qualified/ unqualified staff
Desirable
- Experience within relevant clinical field
- Experience implementing change in clinical practice/ audit
Knowledge
Essential
- High level of clinical knowledge and skill
- Clinical Governance
- Good knowledge of community services and care pathways
- Health Improvement
- Good working knowledge of positive risk taking and effective risk management strategies
Desirable
- Understanding of National and local health and social care strategies
- Working knowledge of the Mental Capacity Act and Care Act
- Understanding of an Integrated Care System and the Neighbourhood Teams role within the wider system
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour that supports teamworking
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate effectively and clearly in English in both written and verbal formats
- High level of clinical skills
- Time management and organisation skills
- Ability to work independently and set own priorities
- Teaching skills
Desirable
- Advanced assessment skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
