Go back
Herefordshire and Worcestershire Health and Care NHS Trust

Team Assistant - Crisis Resolution Team

Information:

This job is now closed

Job summary

We are looking for a motivated and ambitious individual to join our Crisis Resolution Team. We provide urgent care and support to people in Worcestershire who are experiencing a mental health crisis. We are a dynamic and responsive team who strive to continuously develop and adapt to the needs of patients in Worcestershire providing compassionate and trauma-informed care in the best interests of our patients. The team conduct a variety of work including direct patient care and telephone counselling and support as well as supporting bespoke crisis interventions.

Working in the Crisis Resolution Team will bring you variation every shift and provide regular opportunities for CPD and further career progression opportunities are supported. Supervision and reflective practice are prioritised to ensure the wellbeing of staff is optimised. We promote flexible working to support the balance between work and home life.

This is a full-time post, but we would be flexible to offering fewer hours for the right candidate. The shift pattern consists of days and waking nights over a 7-day period including bank holidays working x3 days a week. The team is based in Worcester but travel across the county may be required.

If you are looking for a new, exciting challenge and this role interests you please get in touch, and we would be happy to have an informal chat or visit to the unit.

Main duties of the job

Working for the Crisis Resolution Team means that no two days are the same. The service we provide is critical to those in a mental health crisis and helps enable specialist support from the onset.

The role is a varied and dynamic role, delivering care and support to individuals who may be highly distressed or acutely mentally unwell. Whilst working with the support of qualified mental health professionals you will also be working autonomously.

The main aspects of the role include providing direct care to individuals detained under section 136 of the MHA 1983, these patients can be challenging, and unpredictable. Compassionate and trauma-informed care is vital in ensuring they are cared for effectively and remain safe.

You will also answer calls from both patients and professionals, providing support and advice and signposting to relevant services and agencies. The support given to patients over the phone could include therapeutic interventions such as introducing distress tolerance skills, distraction and breathing techniques as well as mindfulness. You will be identifying risks of self-harm, suicide as well as other risks ensuring that calls are escalated to the qualified team when needed. You be supported during a robust induction period to build confidence in these skills.

You may also be involved in the delivery of bespoke crisis interventions, including supporting people with problem solving, managing bills and debt and other stressful issues.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

  • 27 days leave plus bank holidays, increasing up to 33 days with long service
  • Generous NHS pension and enhanced pay when you work unsocial hours
  • Flexible and agile working opportunities
  • Great maternity, paternity, and adoption support
  • Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
  • Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
  • Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Details

Date posted

17 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata for part time

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9798-5624

Job locations

Elgar Unit

Newtown Hospital, Newtown Road

Worcester

WR5 1JG


Job description

Job responsibilities

Other elements of the role include assisting and supporting the crisis clinicians when needed, providing urgent support to the wards, and assisting crisis clinicians in assessments in the Assessment Suite and the community.

You will provide support and guidance to new members of the team as well as temporary workers and students as required.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Other elements of the role include assisting and supporting the crisis clinicians when needed, providing urgent support to the wards, and assisting crisis clinicians in assessments in the Assessment Suite and the community.

You will provide support and guidance to new members of the team as well as temporary workers and students as required.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

  • Relevant Level 3 qualification (e.g. A-level, NVQ3) in Health or Social Care or Relevant Level 2 qualification (e.g. GCSE, NVQ2) in Health or Social care and will be expected to undertake the relevant level 3 qualification on appointment to post
  • Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Desirable

  • Management of Actual and Potential Aggression (MAPA) training

Experience

Essential

  • Manual handling of patients
  • Experience of working in a health or social care related environment

Desirable

  • Experience of working with patients / service users with mental health needs

Knowledge

Essential

  • Can demonstrate an understanding of how to promote independence and facilitate learning in others

Desirable

  • Demonstrate knowledge of MHA issues

Skills & Abilities

Essential

  • Physically able to undertake MAPA at an appropriate level .
  • Ability to challenge poor behaviour.
  • Treat patients with respect and dignity.
Person Specification

Qualifications

Essential

  • Relevant Level 3 qualification (e.g. A-level, NVQ3) in Health or Social Care or Relevant Level 2 qualification (e.g. GCSE, NVQ2) in Health or Social care and will be expected to undertake the relevant level 3 qualification on appointment to post
  • Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Desirable

  • Management of Actual and Potential Aggression (MAPA) training

Experience

Essential

  • Manual handling of patients
  • Experience of working in a health or social care related environment

Desirable

  • Experience of working with patients / service users with mental health needs

Knowledge

Essential

  • Can demonstrate an understanding of how to promote independence and facilitate learning in others

Desirable

  • Demonstrate knowledge of MHA issues

Skills & Abilities

Essential

  • Physically able to undertake MAPA at an appropriate level .
  • Ability to challenge poor behaviour.
  • Treat patients with respect and dignity.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Elgar Unit

Newtown Hospital, Newtown Road

Worcester

WR5 1JG


Employer's website

https://careers.hacw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Elgar Unit

Newtown Hospital, Newtown Road

Worcester

WR5 1JG


Employer's website

https://careers.hacw.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Lead

Megan Farrant

megan.farrant1@nhs.net

08081969127

Details

Date posted

17 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata for part time

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9798-5624

Job locations

Elgar Unit

Newtown Hospital, Newtown Road

Worcester

WR5 1JG


Supporting documents

Privacy notice

Herefordshire and Worcestershire Health and Care NHS Trust's privacy notice (opens in a new tab)