Job summary
An exciting opportunity has
arisen for a Medical Secretary to join the Advanced Physiotherapy Practitioners
Team, providing administrative support to our Advanced Physiotherapists and
patients.
The successful applicant will be
based at Evesham Community Hospital where there will be an opportunity to learn
all different aspects of administrative work within this service as part of a
dynamic, caring and supportive team.
We are looking for a highly
motivated, enthusiastic candidate with good inter-personal, communication
skills, have good administrative and organisational skills, be reliable and
provide a confidential, quality service.
This post is a permanent
position and there are 16 hours per week available. We are flexible with days.
We would consider job share if this was suitable.
If you would like to discuss
informally if this is the right role for you, get in touch with Recruiting
Manager which can be found on the top right-hand side of the advert.
Main duties of the job
- Undertake administration/secretarial
duties that are specific to the role.
- Ensure
appointment letters and other relevant documentation are sent out in a timely
manner
- Liaise
between clients, professional staff and other multi-agency partners as required.
- Answer and
engage with telephone enquiries.
- Deal with
incoming and outgoing mail.
- Undertake
administration duties that are specific to the role.
- Undertake
general office duties, as required, e.g. typing, data inputting, filing,
scanning/copying and telefaxing, in line with Trust Policies and Procedures.
About us
At Herefordshire and Worcestershire Health and Care NHS
Trust, we are working together to deliver outstanding care. We run community hospitals and community health
services across Worcestershire and provide mental health and learning
disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people
of all ages, experiencing both physical and/or mental health conditions from
over 100 sites.
We will support you to thrive; offer flexible working
options for a great work-life balance, help you fulfil your ambitions, and
empower you to make positive changes within your team or service. Its why we
were named Large Apprenticeship Employer of the Year award at the 2022
Worcestershire Apprenticeship Awards. We
value diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer
- 27 days leave plus bank holidays,
increasing up to 33 days with long service
- Generous NHS pension and enhanced
pay when you work unsocial hours
- Flexible and agile working
opportunities
- Great maternity, paternity, and
adoption support
- Wide range of staff networks such
as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
- Health service discounts and
online benefits including excellent cycle to work and car salary sacrifice
schemes
- Health and wellbeing
opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
- Undertake administration/secretarial
duties that are specific to the role.
- Ensure
appointment letters and other relevant documentation are sent out in a timely
manner
- Liaise
between clients, professional staff and other multi-agency partners as
required.
- Answer and
engage with telephone enquiries.
- Deal with
incoming and outgoing mail.
- Undertake
administration duties that are specific to the role.
- Undertake
general office duties, as required, e.g. typing, data inputting, filing,
scanning/copying and telefaxing, in line with Trust Policies and Procedures.
- Undertake administration/secretarial duties that are
specific to the role.
- Ensure
appointment letters and other relevant documentation are sent out in a timely
manner
- Liaise
between clients, professional staff and other multi-agency partners as
required.
- Answer and
engage with telephone enquiries.
- Deal with
incoming and outgoing mail.
- Undertake
administration duties that are specific to the role.
- Undertake
general office duties, as required, e.g. typing, data inputting, filing,
scanning/copying and telefaxing, in line with Trust Policies and Procedures.
- Provide a
confidential, quality administrative service to an identified pathway within
the Care Group.
- Display and
maintain high levels of customer service at all times, ensuring all service
users have a positive experience at their point of contact.
- Provide
administrative support to colleagues as required during sickness and absence,
including cover for other areas as required.
For full detail of the duties and criteria of the role please refer to the job description and person specification attached.
Job description
Job responsibilities
- Undertake administration/secretarial
duties that are specific to the role.
- Ensure
appointment letters and other relevant documentation are sent out in a timely
manner
- Liaise
between clients, professional staff and other multi-agency partners as
required.
- Answer and
engage with telephone enquiries.
- Deal with
incoming and outgoing mail.
- Undertake
administration duties that are specific to the role.
- Undertake
general office duties, as required, e.g. typing, data inputting, filing,
scanning/copying and telefaxing, in line with Trust Policies and Procedures.
- Undertake administration/secretarial duties that are
specific to the role.
- Ensure
appointment letters and other relevant documentation are sent out in a timely
manner
- Liaise
between clients, professional staff and other multi-agency partners as
required.
- Answer and
engage with telephone enquiries.
- Deal with
incoming and outgoing mail.
- Undertake
administration duties that are specific to the role.
- Undertake
general office duties, as required, e.g. typing, data inputting, filing,
scanning/copying and telefaxing, in line with Trust Policies and Procedures.
- Provide a
confidential, quality administrative service to an identified pathway within
the Care Group.
- Display and
maintain high levels of customer service at all times, ensuring all service
users have a positive experience at their point of contact.
- Provide
administrative support to colleagues as required during sickness and absence,
including cover for other areas as required.
For full detail of the duties and criteria of the role please refer to the job description and person specification attached.
Person Specification
Skills & Abilities
Essential
- Intermediate IT skills
- Joint working with others, e.g. patients, colleagues in the delivery of high quality healthcare
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Good organisational skills
- Able to demonstrate the ability to use initiative effectively
- Accuracy and attention to detail
- A positive attitude and able to act on feedback
Desirable
- Previous experience of Care notes/ Big hand
Qualifications
Essential
- Educated to academic Level 3 (e.g. A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous relevant NHS experience
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook
Desirable
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Additional Criteria
Essential
- Put patient care at the heart of the work you do to improve health care outcomes and service delivery
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to challenge poor behaviour
- Role modelling good behaviour
Person Specification
Skills & Abilities
Essential
- Intermediate IT skills
- Joint working with others, e.g. patients, colleagues in the delivery of high quality healthcare
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Good organisational skills
- Able to demonstrate the ability to use initiative effectively
- Accuracy and attention to detail
- A positive attitude and able to act on feedback
Desirable
- Previous experience of Care notes/ Big hand
Qualifications
Essential
- Educated to academic Level 3 (e.g. A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous relevant NHS experience
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook
Desirable
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Additional Criteria
Essential
- Put patient care at the heart of the work you do to improve health care outcomes and service delivery
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to challenge poor behaviour
- Role modelling good behaviour
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
