Receptionist
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Job summary
An opportunity has arisen for a motivated, organised and enthusiastic individual to work as a Receptionist/Administrator in our Adult Community Mental Health Service in Widemarsh Street, Hereford. This is a permanent contract for 25 hours per week. You will be part of our administrative team, working in this friendly office alongside Team Secretaries and Medical Secretaries offering support to our Neighbourhood Mental Health Teams. Join our team; we pride ourselves in providing outstanding care to patients across Herefordshire and Worcestershire. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development and a wide range of wellbeing support. If you would like to discuss informally if this is the right role for you, get in touch with the Recruiting Manager, details of which can be found on the top right-hand side of the advert.
Main duties of the job
As part of our team you will undertake a full range of reception, clerical and administrative responsibilities. You will provide an efficient, welcoming and helpful reception service and will ensure that patient confidentiality is observed at all times. You will be expected to demonstrate an efficient and pleasant telephone manner when dealing with patients, staff and clinician enquiries and will take accurate details and record information within the patient record on the Trust database (Carenotes). You will take responsibility for dealing with incoming and outgoing post. Good communication skills are essential as you will need to liaise directly with patients, clinicians and other staff.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
- Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
- Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Details
Date posted
05 December 2023
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year pro rata (£11.45 per hour)
Contract
Permanent
Working pattern
Part-time
Reference number
C9798-5449
Job locations
178 Widemarsh Street
Hereford
HR4 9HN
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
178 Widemarsh Street
Hereford
HR4 9HN
Employer's website
https://careers.hacw.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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