Herefordshire and Worcestershire Health and Care NHS Trust

Administration Assistant - River Neighbourhood Team

Information:

This job is now closed

Job summary

If you are looking for an exciting opportunity to work in a community environment, this is a fantastic opportunity to join the River Neighbourhood Team I n Wyre Forest. We are looking to recruit an enthusiastic and committed part time Band 2 administrative assistant to be based at Gemini House in Kidderminster 5/6 of M5,we also have another base in Tenbury located at the hospital , both offer free carparking . Our team covers 8 GP surgeries situated in the beautiful countryside of Worcestershire.

If you are looking for a role, where you can use your skills to make a difference then come and join our team, where nurses, Physiotherapists, Occupational Therapists, Health Care Assistants, Advanced Clinical Practitioners, Nursing Associates and Administrators work together in our local Neighbourhood and alongside our GP partners to support people in their home environment

If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.

Main duties of the job

Undertake administration duties that are specific to the role.

Provide administrative support as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.

Answer/deal with both face-to-face and telephone enquiries.

Deal with incoming and outgoing post. Undertake reception duties, if and when required, to cover for staff absences.

Liaise and interact with service users and colleagues, as and when required.

Facilitate the smooth running of clinics/appointments, ensuring that clinical/non-clinical records are obtained and retrieved, as required.

About us

We are community hospitals, neighbourhood teams and community health services across Worcestershire and the provider of Mental Health and Learning Disability services across both Herefordshire and Worcestershire. We work in partnership with other organisations to keep our community well at home for as long as possible.

We provide services for people of all ages, across a range of settings, experiencing both physical and/or mental health conditions.

We have an open and supportive culture, recognised by the CQC and other external regulators. We want you to thrive, offering you every opportunity to develop. We will support you; help you fulfil your ambitions with a varied and flexible training programme; and empower you to make positive changes within your team or service. We endeavour to offer an attractive work-life balance, with flexibility in our approach to help you get the most out of your career.

We provide our staff with direct access to a wealth of resources to support their wellbeing, from our Staff Mental Health and Wellbeing Hub, to wellbeing festivals or access to free online exercise classes.

At the core of our values, we are committed to equality, diversity, inclusion and human rights. We take every opportunity to strengthen our approach to equality and diversity in delivering best patient care and the employment of our staff.

We would encourage you to visit the Trusts Recruitment Microsite, click the Employer Website link.

Details

Date posted

04 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata (£11.45 per hour)

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-4941

Job locations

Gemini House

Stourport Road

Kidderminster

DY11 7QL


Job description

Job responsibilities

To be part of a busy administrative team for the RIVER NT Neighbourhood team and Behave consistently with the values and beliefs of the organisation and promotes these on day-to-day basis. Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism. Use their initiative and take responsibility for themselves and the quality of their work and the service provides they provide to patients Provide effective and efficient administrative support to the department.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

To be part of a busy administrative team for the RIVER NT Neighbourhood team and Behave consistently with the values and beliefs of the organisation and promotes these on day-to-day basis. Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism. Use their initiative and take responsibility for themselves and the quality of their work and the service provides they provide to patients Provide effective and efficient administrative support to the department.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

  • Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Experience

Essential

  • Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Knowledge

Essential

  • Understanding of the Data Protection Act and NHS Code of Confidentiality

Skills & Abilities

Essential

  • Role modelling good behaviour
  • Standard IT skills these will be tested at interview
  • Ability to communicate clearly and effectively in English in both verbal and written formats

Additional Criteria

Essential

  • Ability to meet the travel requirements of the role
  • Good level of literacy and numeracy
Person Specification

Qualifications

Essential

  • Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Experience

Essential

  • Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Knowledge

Essential

  • Understanding of the Data Protection Act and NHS Code of Confidentiality

Skills & Abilities

Essential

  • Role modelling good behaviour
  • Standard IT skills these will be tested at interview
  • Ability to communicate clearly and effectively in English in both verbal and written formats

Additional Criteria

Essential

  • Ability to meet the travel requirements of the role
  • Good level of literacy and numeracy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Gemini House

Stourport Road

Kidderminster

DY11 7QL


Employer's website

https://careers.hacw.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Gemini House

Stourport Road

Kidderminster

DY11 7QL


Employer's website

https://careers.hacw.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Operational Lead

Suzy Tandler

suzanne.tandler1@nhs.net

03001237593+1+2

Details

Date posted

04 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata (£11.45 per hour)

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-4941

Job locations

Gemini House

Stourport Road

Kidderminster

DY11 7QL


Supporting documents

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