Receptionist/Administration Assistant-Adult Mental Health

Job summary

An excellent opportunity has arisen to join our busy admin Neighbourhood Mental Health Team. We are seeking an experienced Administrator/Receptionist to provide support to the teams and members of Waterside, Evsham.

Applicants require a level 2 qualification in a Business Administration subject or a level 2 in an alternative subject and be expected to complete an administration qualification. Alternatively, NHS experience will also be considered.

This is a permanent post working 37.5 hours per week. We would consider less hours for the successful candidate but this would have to be a minimum of 30 hours.

An ability to work flexibly using your own initiative and to be a pro-active team member is essential. You must have very good organisational skills and be an effective communicator. The work is interesting and varied and full training will be provided.

Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.

Main duties of the job

You will be part of the busy admin team, part of the Neighbourhood Mental Health Team.

You will undertake a vital role in the running of the community mental health function providing all aspects of admin support including telephone duties, inbox management, appointment booking, reception cover and generic office duties. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.

As well as being part of the Evesham admin team, you will act as a member of the wider admin function providing support and cover when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires.

About us

We are community hospitals, neighbourhood teams and community health services across Worcestershire and the provider of Mental Health and Learning Disability services across both Herefordshire and Worcestershire. We work in partnership with other organisations to keep our community well at home for as long as possible.

We provide services for people of all ages, across a range of settings, experiencing both physical and/or mental health conditions.

We have an open and supportive culture, recognised by the CQC and other external regulators. We want you to thrive, offering you every opportunity to develop. We will support you; help you fulfil your ambitions with a varied and flexible training programme; and empower you to make positive changes within your team or service. We endeavour to offer an attractive work-life balance, with flexibility in our approach to help you get the most out of your career.

We provide our staff with direct access to a wealth of resources to support their wellbeing, from our Staff Mental Health and Wellbeing Hub, to wellbeing festivals or access to free online exercise classes.

At the core of our values, we are committed to equality, diversity, inclusion and human rights. We take every opportunity to strengthen our approach to equality and diversity in delivering best patient care and the employment of our staff.

We would encourage you to visit the Trusts Recruitment Microsite, click the Employer Website link.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Evesham Community Hospital

Waterside

Evesham

Worcestershire

WR11 1JT

Employer's website

https://careers.hacw.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Evesham Community Hospital

Waterside

Evesham

Worcestershire

WR11 1JT

Employer's website

https://careers.hacw.nhs.uk/ (Opens in a new tab)

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