Herefordshire and Worcestershire Health and Care NHS Trust

Patient Safety Manager

The closing date is 05 May 2026

Job summary

We are seeking a motivated and capable practitioner to join our Patient Safety Team as a Patient Safety Manager. This is an exciting opportunity to contribute to a key organisational role supporting patient safety across a diverse range of services.

Working as part of a supportive and experienced team, the postholder will help coordinate and deliver a responsive patient safety function. This includes supporting incident management processes, contributing to governance and reporting, and ensuring that learning from incidents is identified, shared and embedded in practice.

A central element of the role will be supporting delivery of the Patient Safety Incident Response Framework (PSIRF), including incident oversight, learning response reviews and system-wide improvement activity.

This role offers the opportunity to influence organisational learning and strengthen safety systems. We are looking for someone who is organised, analytical and collaborative, with strong communication skills and a commitment to continuous improvement.

The role is offered at 34 hours per week, Monday-Friday during office hours, based at Head Office with hybrid working available.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.

Main duties of the job

Key Responsibilities:

Lead and manage the Patient Safety Team, including line management of the Patient Safety Coordinator and Administrator.

Act as the Trusts expert in patient safety, ensuring statutory compliance and high-quality service delivery.

Support and deputise for the Patient Safety Service Lead, and oversee daily incident triage and investigation processes.

Provide expert advice to senior managers and clinical teams in relation to patient safety events, learning, and improvement.

Analyse, evaluate, and report on patient safety data to identify trends, risks, and opportunities for change.

Promote a proactive and positive culture of safety and learning, including developing and delivering training.

Engage with internal and external stakeholders, including service users and system partners, to ensure excellence in patient safety outcomes.

Contribute to the wider quality governance agenda, aligning patient safety with complaints, claims, safeguarding, and regulatory compliance.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

20 April 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9798-2219

Job locations

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR

Job description

Job responsibilities

For full detail of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full detail of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

Educated to Masters level in Patient Safety, Human Factors or equivalent
Patient safety investigation training level 2.
Engagement with patients, carers and families training.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

Significant in-depth experience of patient safety within an NHS or social care setting.
Assessing organisational performance against key standards and performance indicators.
Experience of multi-professional working.
Ability to negotiate and influence others to achieve change.
Previous experience of working in a patient safety team.
Experience of investigating complex incidents.
Proven ability to work independently and as part of a team.
Excellent and proven presentation skills.
Excellent and proven oral, written communication and report writing skills.
Self-motivated and able to work independently and collaboratively.
Attention to detail and able to provide comprehensive and clearly written reports whilst seeing the bigger picture.
Ability to work effectively with a range of staff and excellent communication skills.
Experience in undertaking detailed investigations.
Ability to influence, negotiate and deliver results through others.
Lecturing/teaching.

Additional Criteria

Essential

I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Person Specification

Qualifications

Essential

Educated to Masters level in Patient Safety, Human Factors or equivalent
Patient safety investigation training level 2.
Engagement with patients, carers and families training.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

Significant in-depth experience of patient safety within an NHS or social care setting.
Assessing organisational performance against key standards and performance indicators.
Experience of multi-professional working.
Ability to negotiate and influence others to achieve change.
Previous experience of working in a patient safety team.
Experience of investigating complex incidents.
Proven ability to work independently and as part of a team.
Excellent and proven presentation skills.
Excellent and proven oral, written communication and report writing skills.
Self-motivated and able to work independently and collaboratively.
Attention to detail and able to provide comprehensive and clearly written reports whilst seeing the bigger picture.
Ability to work effectively with a range of staff and excellent communication skills.
Experience in undertaking detailed investigations.
Ability to influence, negotiate and deliver results through others.
Lecturing/teaching.

Additional Criteria

Essential

I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)