Herefordshire and Worcestershire Health and Care NHS Trust

ESR and Workforce Systems Administrator

The closing date is 30 April 2026

Job summary

An excellent opportunity has arisen to join our busy workforce team and commence a career within Human Resources. Under the guidance of the Senior Administrator, you will be responsible for the maintenance and accurate input of employee data, pay and non-pay impacting.

Applicants require a level 3 qualification in a business administration related subject or be educated to academic level 2 with considerable recent NHS experience.

The ability to prioritise a busy workload and work flexibly to meet strict deadlines are essential requirements of the role as well as a good customer focus, when dealing with internal and external complex and routine queries.

There will be a combination of home and office based working from 2 Kings Court, Worcester. You will be provided with the appropriate equipment to be able to work from home effectively.

This is a permanent full time post working 37.5 hours per week, over 5 days.

We are a supportive team and you will receive full training to ensure you can succeed in this role.

Shortlisted candidates will be required to undertake an additional assessment as part of the selection process and this will be conducted via email prior to the interview date.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.

Main duties of the job

You will be part of the busy EST Workforce Team which is part of the wider Human Resources team with various sub-departments.

You will undertake a fundamental role in the maintenance and accurate input of employee data onto the national NHS workforce system (ESR), ensuring the schedule of monthly deadlines is met and employees are paid in a timely manner.

You will also provide helpdesk support for managers and employees using the self-service aspects of ESR for maintaining some of their own information.

You will act as a key contact for enquiries from managers, staff and our outsourced payroll provider regarding employee information on ESR, responding to routine and complex enquiries relating to pay and terms and conditions of service.

You will also liaise internally with other key departments within the Trust, investigating and resolving any queries or anomalies to ensure the accuracy of information on ESR.

Use of keyboard/VDU for a substantial proportion of the working day. Requires accurate and advanced keyboard/data inputting skills.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

  • 27 days leave plus bank holidays, increasing up to 33 days with long service
  • Generous NHS pension and enhanced pay when you work unsocial hours
  • Flexible and agile working opportunities
  • Great maternity, paternity, and adoption support
  • Wide range of supportive staff networks
  • Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

Date posted

20 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-2214

Job locations

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR


Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

  • Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/ RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C in English and Maths) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

  • Minimum of one years experience using Microsoft Office packages (Word, Excel/ databases) and working in an office environment
  • Recent experience of work involving regular data inputting to strict deadlines
  • Experience of investigating and resolving queries through the application of relevant work procedures

Desirable

  • Previous similar experience in inputting and mail merging
  • Recent experience of working in the NHS or another large organisation.

Knowledge

Desirable

  • Knowledge of Agenda for Change NHS Terms and Conditions of Service
Person Specification

Qualifications

Essential

  • Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/ RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C in English and Maths) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

  • Minimum of one years experience using Microsoft Office packages (Word, Excel/ databases) and working in an office environment
  • Recent experience of work involving regular data inputting to strict deadlines
  • Experience of investigating and resolving queries through the application of relevant work procedures

Desirable

  • Previous similar experience in inputting and mail merging
  • Recent experience of working in the NHS or another large organisation.

Knowledge

Desirable

  • Knowledge of Agenda for Change NHS Terms and Conditions of Service

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)


Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Workforce Systems Specialist

Caroline Moore

caroline.moore12@nhs.net

01905681539

Details

Date posted

20 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-2214

Job locations

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR


Supporting documents

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