Herefordshire and Worcestershire Health and Care NHS Trust

Crisis Support Worker

The closing date is 05 May 2026

Job summary

It is an exciting time to join the Crisis Resolution Team as we embark on a new and innovative way of delivering crisis care in Worcestershire.

Join our team if you are looking for a new and exciting yet varied challenge in urgent care mental health services! We are looking for a motivated and passionate individual to join our Crisis Resolution Team. We are a dynamic and responsive team who strive to continuously develop and adapt to the needs of individuals, their families and carers in Worcestershire providing compassionate and trauma-informed care when they are at their most vulnerable.

The shift pattern consists of days and waking nights over a 7-day period including bank holidays, working 13 shifts over a 4-week period.

Working in the Crisis Resolution Team will bring you variation each shift and provide regular opportunities for internal and external training and development and we support and encourage career progression. We are flexible and supportive as a team and supervision and reflective practice are prioritised to ensure the wellbeing of staff is at the centre.

Please note the Trust will not routinely provide sponsorship to work for this role. In addition to meet Home Office salary threshold you must have the significant experience to be offered top of the pay band AND work a minimum of 35.5 hours per week. The Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.

Main duties of the job

Working for the Crisis Resolution Team means that no two days are the same. The service we provide is critical to those in a mental health crisis and helps enable specialist support from the onset.

The Crisis Support Workers deliver a variety of care and support including bespoke crisis interventions, telephone advice and signposting & face-to-face acute care.

You will answer calls from individuals or their family members via our dedicated urgent mental health helpline, providing support, advice and signposting to those experiencing a mental health or emotional crisis.

You will answer calls from a wide range of professionals via our dedicated professional referral line, helping ensure people get the right support as soon as they need it.

You will have the opportunity to support the clinical team members in conducting mental health assessments or providing bespoke crisis support to individuals, both over the phone and face-to-face.

You will provide support to individuals who are detained under section 136 and being cared for in our designated place of safety.

The team is based in Worcester, but travel across the county may be required.

Please get in touch for an informal chat or visit to the unit to have a look around and meet the team.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

14 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata for part time

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9798-2197

Job locations

Elgar Unit, Newtown Hospital

Newtown Road

Worcester

Worcestershire

WR5 1JG

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

Relevant Level 3 qualification (e.g., A-level, NVQ3) in Health or Social Care or equivalent qualification or experience or Relevant Level 2 qualification (e.g., GCSE, NVQ2) in Health or Social care or equivalent qualification or experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
Ability and commitment to complete the Care Certificate standards within 12 weeks of starting the role with the Trust.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

Manual handling of patients.
Experience of working in a health or social care related environment.
Experience of working with patients/service users with mental health needs.

Desirable

Experience of working in acute mental health settings including urgent care settings.
Experience of supporting patients/services users over the phone.

Skills and Abilities

Essential

Can demonstrate an understanding of how to promote independence
and facilitate learning in others.
Can demonstrate knowledge of risks associated with severe mental illness and suicide.
Can demonstrate knowledge of patient confidentiality.

Additional Criteria

Essential

I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.

Person Specification

Qualifications

Essential

Relevant Level 3 qualification (e.g., A-level, NVQ3) in Health or Social Care or equivalent qualification or experience or Relevant Level 2 qualification (e.g., GCSE, NVQ2) in Health or Social care or equivalent qualification or experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
Ability and commitment to complete the Care Certificate standards within 12 weeks of starting the role with the Trust.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

Manual handling of patients.
Experience of working in a health or social care related environment.
Experience of working with patients/service users with mental health needs.

Desirable

Experience of working in acute mental health settings including urgent care settings.
Experience of supporting patients/services users over the phone.

Skills and Abilities

Essential

Can demonstrate an understanding of how to promote independence
and facilitate learning in others.
Can demonstrate knowledge of risks associated with severe mental illness and suicide.
Can demonstrate knowledge of patient confidentiality.

Additional Criteria

Essential

I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Elgar Unit, Newtown Hospital

Newtown Road

Worcester

Worcestershire

WR5 1JG

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Elgar Unit, Newtown Hospital

Newtown Road

Worcester

Worcestershire

WR5 1JG

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)