Job summary
Worcestershire Integrated Sexual Health have an
exciting opportunity for an enthusiastic individual to join the team at our
Aconbury North site, Worcester. The post is for 24 hours a week. This is to
include occasional Saturday mornings and early evenings. There is an
expectation to be flexible and to be able to cover other clinics within
Worcestershire as required. This post is an excellent opportunity to develop
both clinical and administrative skills within sexual health services. We will
provide the resources for you to develop and progress and offer flexibility,
continual professional development as well as a wide range of wellbeing and
support. We are a welcoming, friendly, supportive team who are professional,
well organised and proud of the services we deliver.Join our team, we pride ourselves in providing
outstanding care to patients across Herefordshire and Worcestershire. If you would like to discuss informally if this is the
right role for you, get in touch with Recruiting Manager which can be found on
the top right-hand side of the advert
Please note the Trust will not routinely provide sponsorship to work for
this role. In addition to meet Home
Office salary threshold you must have the significant experience to be offered
top of the pay band AND work a minimum of 35.5 hours per week. The Trust will not provide sponsorship to
work for this role, and employment on a time limited visa doesnt guarantee
sponsorship at point of expiry.
Main duties of the job
On a day to day basis you
will provide a range of reception/clerical duties which include meeting,
greeting and registering patients, either face to face or by telephone, as a
first point of call for patients presenting to sexual health services. You will
also assist clinical teams in delivering sensitive care to both male and female
patients; by acting as a chaperone during examinations and procedures always
promoting their dignity and comfort. Your role includes the opening and closing
of clinics, cleaning, stocking and maintaining the clinic environment. There is
the opportunity to learn to take blood from patients, perform asymptomatic
screening and be involved in the processing and preparation of collecting
samples from patients
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
The post holder will provide
flexible and competent dual-role support in a dynamic sexual health clinic
environment. They will deliver safe and effective clinical support as a
Healthcare Assistant and efficient, confidential front-of-house services as a Receptionist.
They will contribute to the
smooth operation of the clinic by:
Supporting clinical staff with
direct patient care and sample handling
Offering reception and
administrative services
Switching seamlessly between
the roles in response to clinic needs
Providing high-quality,
person-centred care in a sensitive and confidential service area
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
The post holder will provide
flexible and competent dual-role support in a dynamic sexual health clinic
environment. They will deliver safe and effective clinical support as a
Healthcare Assistant and efficient, confidential front-of-house services as a Receptionist.
They will contribute to the
smooth operation of the clinic by:
Supporting clinical staff with
direct patient care and sample handling
Offering reception and
administrative services
Switching seamlessly between
the roles in response to clinic needs
Providing high-quality,
person-centred care in a sensitive and confidential service area
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Qualifications
Essential
- NVQ level 2 in Health related subject or Business Administration or a good standard of general education to GCSE level and agreement to
- undertake both NVQs when a training place is available
- The post holder will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Desirable
- RSA / OCR2 in Text/Word Processing or able to demonstrate an equivalent level of skill
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Accurate keyboard skills
- General office skills
- Good written and oral skills
- Good interpersonal and communication skills
- Ability to prioritise own workload
- Ability to use initiative within defined parameters
- Ability to deal with the public
Knowledge
Essential
- Understanding of the Data Protection Act and code of confidentiality Working knowledge of Microsoft Office Word, Excel, Outlook
Additional Criteria
Essential
- Ability to work as part of a team and independently
- Positive non-judgemental approach
- Willingness to undertake relevant training
- Ability to offer flexibility of working to meet needs of the service
- Able to meet the travel requirements of the role
- I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Experience
Essential
- Recent reception and general clerical work experience or Recent Healthcare Assistant experience
- Experience of communicating effectively with people in various situations
Desirable
- Previous, relevant experience in an NHS environment
Person Specification
Qualifications
Essential
- NVQ level 2 in Health related subject or Business Administration or a good standard of general education to GCSE level and agreement to
- undertake both NVQs when a training place is available
- The post holder will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Desirable
- RSA / OCR2 in Text/Word Processing or able to demonstrate an equivalent level of skill
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Accurate keyboard skills
- General office skills
- Good written and oral skills
- Good interpersonal and communication skills
- Ability to prioritise own workload
- Ability to use initiative within defined parameters
- Ability to deal with the public
Knowledge
Essential
- Understanding of the Data Protection Act and code of confidentiality Working knowledge of Microsoft Office Word, Excel, Outlook
Additional Criteria
Essential
- Ability to work as part of a team and independently
- Positive non-judgemental approach
- Willingness to undertake relevant training
- Ability to offer flexibility of working to meet needs of the service
- Able to meet the travel requirements of the role
- I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Experience
Essential
- Recent reception and general clerical work experience or Recent Healthcare Assistant experience
- Experience of communicating effectively with people in various situations
Desirable
- Previous, relevant experience in an NHS environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
