Herefordshire and Worcestershire Health and Care NHS Trust

Patient Safety Co-ordinator

The closing date is 06 April 2026

Job summary

We are seeking an organised and proactive Patient Safety Coordinator to support the Trusts Patient Safety Team. This is a key role providing high-quality administrative and data support to ensure incidents are processed accurately, learning is captured, and governance processes run effectively.

You will support daily incident triage, reporting, action tracking, meeting coordination and Ulysses system administration, working closely with clinical services and the wider Quality & Patient Safety Team. Strong attention to detail, confidence with data and IT systems, and professional communication skills are essential. Experience of using Ulysses or a similar incident reporting system is highly desirable. Training and support will be provided for the right candidate who can demonstrate strong systems aptitude and a willingness to learn.

Full time (37.5 hours per week), MonFri. Hybrid working available.

We pride ourselves in providing outstanding care to patients. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development as well as a wide range of wellbeing and support. To discuss informally, get in touch with Tracy Tappenden on 07541 612155.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.

Main duties of the job

In this role you will provide dedicated administrative and data support to the Patient Safety Team. A typical day will include supporting daily incident triage, updating and maintaining incidents on Ulysses, overseeing safety dashboards and service concerns, and allocating Learning Response Leads in line with agreed processes.

You will extract and collate data for reports, monitor actions arising from reviews, and coordinate patient safety meetings, including preparing papers and tracking actions. The role involves liaising with clinical services regarding incident follow-up, responding to complex correspondence, supporting Smart Survey administration, and maintaining data quality and information governance standards.

You may also provide line management support and cross-cover within the wider Quality & Patient Safety Team.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

20 March 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-2137

Job locations

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

Degree level qualification in a relevant subject (or working towards plus equivalent experience in a similar role)
Evidence of continuing professional development
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Desirable

Demonstrates curiosity and confidence to ask helpful questions.
Uses sound judgement and understands when to seek advice or escalate concerns.
Able to bring information together clearly and concisely.
Comfortable working in a role where priorities may change.

Experience

Essential

Experience in health or social care health services.
Relevant clinical governance experience in a medium to large NHS organisation.
Experience in partaking of clinical governance activities.
Experience of working closely with clinicians of varying seniority.
Experience of working with multi-disciplinary teams and agencies.
Experience of using computerised databases.
Experience of setting up/maintaining database systems.
Experience of writing reports and minuting for healthcare setting committees/meetings.
Development and use of information systems to support change.
Experience of working to deadlines and to manage agreed targets.
Experienced internet user, able to search for and compile complex information from internet sources, referencing accurately.

Desirable

Experience of working with dashboards or performance information.
Experience of coordinating tasks or allocating work within an agreed process.
Experience responding to more complex or sensitive emails with confidence and professionalism.
Experience supporting service improvements or changes within a team.

Additional Criteria

Essential

I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Knowledge

Desirable

An awareness of patient safety processes, such as PSIRF or learning reviews.
An understanding of how actions are tracked and monitored within governance systems.
Awareness of quality improvement approaches (for example, PDSA cycles).

Person Specification

Qualifications

Essential

Degree level qualification in a relevant subject (or working towards plus equivalent experience in a similar role)
Evidence of continuing professional development
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Desirable

Demonstrates curiosity and confidence to ask helpful questions.
Uses sound judgement and understands when to seek advice or escalate concerns.
Able to bring information together clearly and concisely.
Comfortable working in a role where priorities may change.

Experience

Essential

Experience in health or social care health services.
Relevant clinical governance experience in a medium to large NHS organisation.
Experience in partaking of clinical governance activities.
Experience of working closely with clinicians of varying seniority.
Experience of working with multi-disciplinary teams and agencies.
Experience of using computerised databases.
Experience of setting up/maintaining database systems.
Experience of writing reports and minuting for healthcare setting committees/meetings.
Development and use of information systems to support change.
Experience of working to deadlines and to manage agreed targets.
Experienced internet user, able to search for and compile complex information from internet sources, referencing accurately.

Desirable

Experience of working with dashboards or performance information.
Experience of coordinating tasks or allocating work within an agreed process.
Experience responding to more complex or sensitive emails with confidence and professionalism.
Experience supporting service improvements or changes within a team.

Additional Criteria

Essential

I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Knowledge

Desirable

An awareness of patient safety processes, such as PSIRF or learning reviews.
An understanding of how actions are tracked and monitored within governance systems.
Awareness of quality improvement approaches (for example, PDSA cycles).

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)