Herefordshire and Worcestershire Health and Care NHS Trust

Medical Secretary

The closing date is 30 March 2026

Job summary

We are looking for an enthusiastic and dedicated individual to provide a comprehensive administrative and medical secretarial service with the Early Intervention Dementia Service based at F Block, Kidderminster Hospital, Kidderminster as a Medical Secretary.

The core working hours of the team are Monday to Friday 9-5 and the post is 22.5 hours per week, which can be flexible.

There are opportunities to develop specialist skills and you will receive regular supervision. The role will be varied providing the successful applicant with an opportunity to gain valuable experience within Older Adult Mental Health Services.

As a service we understand the importance of work life balance and strive to find individual ways to ensure that our team members can achieve this, whilst ensuring we continue to deliver the best service to our patients.

If you feel you would be a great addition to our team and want to discuss how this role could work for you, please get in touch with Jo Bowdler, Administration Manager on Joanna.bowdler@nhs.net

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.

Main duties of the job

A typical day will include:

Answering / dealing with telephone enquires in a tactful and professional

manner, recording any messages efficiently.

Carrying out any digital dictation / copy typing duties for the medics using

Big Hand Dictation.

Making appointments as required and ensuring diaries are up to date.

Keeping RIO (the patient electronic information system) up to date.

Identifying urgent test results

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

02 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9798-2081

Job locations

F Block, Kidderminster Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

Job description

Job responsibilities

The successful applicant should have a minimum of 2 years administrative / secretarial experience and minute taking experience.

The successful candidate should have both organisational and interpersonal skills with the ability to work well under pressure. As the successful candidate will be dealing with patients, relatives and other healthcare professionals on the phone /email, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. The successful candidate must be a good team player and enjoy working within a multidisciplinary team. The team is busy, but supportive with a focus on staff well-being and development.

For full detail of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

The successful applicant should have a minimum of 2 years administrative / secretarial experience and minute taking experience.

For full detail of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

OCR/RSA 3 qualification or equivalent in Text/Word Processing, or equivalent experience.
Relevant Level 3 Medical Secretary qualification (e.g. Medical Terminology) or equivalent qualification or experience, or Relevant Level 2 Medical Secretary qualification (e.g. Medical Terminology) or equivalent qualification/experience, with considerable recent Medical Secretary experience and will be expected to undertake the Level 3 qualification on appointment to post.
GCSE at grade 9 4 (*A-C) or equivalent in English language.
I understand that I will be asked to provide original certificate to verify my qualifications at point of offer.

Experience

Essential

Recent, relevant Administrative/Secretarial experience.

Additional Criteria

Essential

I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Person Specification

Qualifications

Essential

OCR/RSA 3 qualification or equivalent in Text/Word Processing, or equivalent experience.
Relevant Level 3 Medical Secretary qualification (e.g. Medical Terminology) or equivalent qualification or experience, or Relevant Level 2 Medical Secretary qualification (e.g. Medical Terminology) or equivalent qualification/experience, with considerable recent Medical Secretary experience and will be expected to undertake the Level 3 qualification on appointment to post.
GCSE at grade 9 4 (*A-C) or equivalent in English language.
I understand that I will be asked to provide original certificate to verify my qualifications at point of offer.

Experience

Essential

Recent, relevant Administrative/Secretarial experience.

Additional Criteria

Essential

I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

F Block, Kidderminster Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

F Block, Kidderminster Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)