Job summary
We are looking
for an enthusiastic and dedicated individual to provide a comprehensive
administrative and senior medical secretarial service with the Redditch and
Bromsgrove Older Adult Community Mental Health Team based at New Haven,
Princess of Wales Community Hospital, Bromsgrove as a Band 4 Senior Medical
Secretary.
The core working hours of the team are
Monday to Friday 9-5 and the post is 15 hours per week.
There are opportunities to develop
specialist skills and you will receive regular supervision. The role will be
varied providing the successful applicant with an opportunity to gain valuable
experience within Older Adult Mental Health Services.
As a service we understand the
importance of work life balance and strive to find individual ways to ensure
that our team members can achieve this, whilst ensuring we continue to deliver
the best service to our patients.
If you feel you would
be a great addition to our team and want to discuss how this role could work
for you, please get in touch with Jo Bowdler, Administration Manager on Joanna.bowdler@nhs.net
Please note the Trust is unable to provide sponsorship to work for this
role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time
limited visa, there is no guarantee of sponsorship at point of expiry.
Main duties of the job
A typical day will include:
Answering
/ dealing with telephone enquires in a tactful and professional manner,
recording any messages efficiently.
Carrying
out any digital dictation / copy typing duties for the medics using Big Hand
Dictation.
Making
appointments as required and ensuring diaries are up to date.
Keeping RIO
(the patient electronic information system) up to date.
Identifying
urgent test results.
Providing
day to day supervision for the junior admin staff.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
Work
as part of the Medical Secretary team to provide an efficient andsmooth
running secretarial service to the Consultants.
Make
arrangements for appointments as required. Maintain a diary and appointment
system for clinics and make arrangements for special appointments for patients/
relatives, consultations in the home and emergency visits as required.
Handle
telephone enquiries regarding appointments, cancellations referring where
necessary to the appropriate person and acting within the guidelines laid down.
Undertake
audio/copy typing duties, including reports, clinic letters, discharge
summaries and other confidential documentation.
Identify
urgent results and bring to Consultants attention.
Undertake
other general office duties, which may include e-mailing, photocopying,
scanning and filing.
Attend
service and clinical meetings, as required.
Deal
with incoming and outgoing post.
The successful applicant should have a
minimum of 3 years administrative / secretarial experience, minute taking
experience and experience of the supervision / management of staff.
The successful candidate should have both
organisational and interpersonal skills with the ability to work well under
pressure. As the successful candidate
will be dealing with patients, relatives and other healthcare professionals on
the phone /email, applicants must have excellent communication skills and will
be expected to have a courteous and efficient telephone manner. The successful candidate must be a good team
player and enjoy working within a multidisciplinary team. The team is busy, but supportive with a focus
on staff well-being and development.
For full detail of the
duties and criteria for the role, please refer to the job description and
person specification attached.
Job description
Job responsibilities
Work
as part of the Medical Secretary team to provide an efficient andsmooth
running secretarial service to the Consultants.
Make
arrangements for appointments as required. Maintain a diary and appointment
system for clinics and make arrangements for special appointments for patients/
relatives, consultations in the home and emergency visits as required.
Handle
telephone enquiries regarding appointments, cancellations referring where
necessary to the appropriate person and acting within the guidelines laid down.
Undertake
audio/copy typing duties, including reports, clinic letters, discharge
summaries and other confidential documentation.
Identify
urgent results and bring to Consultants attention.
Undertake
other general office duties, which may include e-mailing, photocopying,
scanning and filing.
Attend
service and clinical meetings, as required.
Deal
with incoming and outgoing post.
The successful applicant should have a
minimum of 3 years administrative / secretarial experience, minute taking
experience and experience of the supervision / management of staff.
The successful candidate should have both
organisational and interpersonal skills with the ability to work well under
pressure. As the successful candidate
will be dealing with patients, relatives and other healthcare professionals on
the phone /email, applicants must have excellent communication skills and will
be expected to have a courteous and efficient telephone manner. The successful candidate must be a good team
player and enjoy working within a multidisciplinary team. The team is busy, but supportive with a focus
on staff well-being and development.
For full detail of the
duties and criteria for the role, please refer to the job description and
person specification attached.
Person Specification
Additional Criteria
Essential
- I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Qualifications
Essential
- Relevant Level 3 Medical Secretary qualification (e.g. Medical Terminology) or equivalent/experience.
- OCR/RSA 3 or equivalent in Text/ Word Processing or equivalent experience.
- GCSE at grade 9 4 (*A-C) or equivalent in English language
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Significant, recent Administrative/Secretarial experience.
- Arranging meetings, agendas and minute taking experience.
- Supervision/management of staff.
Person Specification
Additional Criteria
Essential
- I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Qualifications
Essential
- Relevant Level 3 Medical Secretary qualification (e.g. Medical Terminology) or equivalent/experience.
- OCR/RSA 3 or equivalent in Text/ Word Processing or equivalent experience.
- GCSE at grade 9 4 (*A-C) or equivalent in English language
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Significant, recent Administrative/Secretarial experience.
- Arranging meetings, agendas and minute taking experience.
- Supervision/management of staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
New Haven, Princess of Wales Community Hospital
Stourbridge Road
Bromsgrove
Worcestershire
B610BB
Employer's website
https://www.hacw.nhs.uk/careers (Opens in a new tab)
