MIU Receptionist

Job summary

Are you looking for a new challenge, working in a fast-paced environment? If so, this could be the role for you! Being responsible for providing an effective service for all visitors presenting in the Minor Injuries Unit (MIU) at Princess of Wales Community Hospital. You will be the first point of contact for our patients. You will be responsible for providing a professional, efficient, and courteous reception service, both in person and over the phone, while always ensuring patient confidentiality.

The successful candidate must be flexible, forward thinking and proactive and require a commitment to ensure we provide a high-quality service to our patients. This is a challenging role which requires excellent communication and empathy skills.

To contribute to the delivery of a high quality MIU across the Trust and Community.

The position is a 16-hour post to cover evenings / weekends and occasional day time cover.

If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.

Main duties of the job

To book as required, Patients into the MIU and make other appointment/transport bookings. Respond to queries and requests for information as directed by office procedures, guidelines and protocols. Refer complex or unusual requests to the Team Administrator or a member of the clinical team.

To work together with other staff to promote a smooth and efficient workflow through the department in which he/she is based. Undertakes admin tasks that are assigned, including formatting letters, reports where necessary. Carries out photocopying/printing.

To be proactive and forward thinking. Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved

To participate in a range of shifts, to include evening and weekend shifts as required, in line with service requirements and demands.

To assist the MIU Manager in undertaking regular reviews of the office protocols and guidelines by providing advice on changes in working processes. Attend team meetings as required.

To undertake any other clerical duties that may be necessary for the speedy progression of both results and patients through the department to include administrative support as required.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Princess Of Wales Community Hospital

Stourbridge Road

Bromsgrove

Worcestershire

B61 0BB

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

---

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Princess Of Wales Community Hospital

Stourbridge Road

Bromsgrove

Worcestershire

B61 0BB

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

---