Job summary
An excellent opportunity has arisen to
join the Neighbourhood Mental Health Team.
We are seeking an
experienced Senior Medical Secretary to provide support to the Consultant
Psychiatrists and their Senior Medical Secretaries at Studdert Kennedy House,
Worcester, WR1 2AE
Relevant Level 3 Medical
Secretary qualifications (e.g AMSPAR Medical Terminology). OCR/RSA 3 or equivalent in Text/Word
Processing. GCSE (Grade A-C) or
equivalent in English Language.
This
is a part time post working 35 hours per week.
An
ability to work flexibly using your own initiative and to be a pro-active team
member is essential. You must have very good organisational skills and be an
effective communicator. The work is
interesting and varied and full training will be provided.
Shortlisted
candidates will be required to undertake an additional assessment as part of
the selection process.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.
Main duties of the job
You will be part of the busy admin team,
supporting the Neighbourhood Mental Health Team.
You will undertake a vital role in the
running of the community mental health function providing all aspects of admin
support including minuting of meetings, telephone duties, processing clinic
letters, generic inbox management, reception cover when necessary, appointment
booking and generic office duties. The
role will include contact with patients, carers, professionals (internal and
external) and colleagues daily.
As well as being part of the Neighbourhood
Mental Health, you will act as a member of the Neighbourhood Mental Health Team
secretarial function providing support and cover when required, liaising
regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of
organisational skills and not only be able to be self-motivated but be a team
player.
The ability to prioritise a busy workload and work
flexibly to meet demand are essential requirements of the role as well as a
good customer service focus, when dealing with internal and external enquires.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
Senior Medical Secretary duties
specific to the role.
Providing efficient and
smooth-running secretarial service to the consultants. Arranging appointments, maintaining a diary
and appointment system for clinics and make arrangements
for special appointments for patients / relatives, consultations in the home
and emergency visits as required. Handle
telephone enquiries regarding appointments, cancellations referring where
necessary to the appropriate person and acting within the guidelines laid
down. Preparing clinic letters, cover
reception when required. General office duties to include photocopying and
scanning. Attend service and clinical meetings, as required and provided
feedback to colleagues. Deal with
incoming and outgoing post. Act as a
liaison between professionals.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
Senior Medical Secretary duties
specific to the role.
Providing efficient and
smooth-running secretarial service to the consultants. Arranging appointments, maintaining a diary
and appointment system for clinics and make arrangements
for special appointments for patients / relatives, consultations in the home
and emergency visits as required. Handle
telephone enquiries regarding appointments, cancellations referring where
necessary to the appropriate person and acting within the guidelines laid
down. Preparing clinic letters, cover
reception when required. General office duties to include photocopying and
scanning. Attend service and clinical meetings, as required and provided
feedback to colleagues. Deal with
incoming and outgoing post. Act as a
liaison between professionals.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Qualifications
Essential
- Relevant Level 3 Medical Secretary qualification (e.g. AMSPAR Medical Terminology)
- OCR / RSA 3 or equivalent in Text / Word Processing
- GCSE (Grade A-C) or equivalent in English Language
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Experience
Essential
- Minimum of 3 years Administrative / Secretarial experience
- Minute taking experience
- Supervision/management of staff
Desirable
- Previous relevant experience
- in an NHS environment
Knowledge
Essential
- Knowledge of the full range of Administrative - Secretarial procedures
- Extensive knowledge of Microsoft Office Word/Excel/Outlook
- Medical Terminology
- Understanding of the Data Protection Act
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- IT Skills these will be tested at interview
- Audio typing skills
- Minute taking skills
- Accuracy and attention to detail
- Good organisational skills
- Ability to demonstrate the ability to use initiative effectively
Desirable
Person Specification
Qualifications
Essential
- Relevant Level 3 Medical Secretary qualification (e.g. AMSPAR Medical Terminology)
- OCR / RSA 3 or equivalent in Text / Word Processing
- GCSE (Grade A-C) or equivalent in English Language
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Experience
Essential
- Minimum of 3 years Administrative / Secretarial experience
- Minute taking experience
- Supervision/management of staff
Desirable
- Previous relevant experience
- in an NHS environment
Knowledge
Essential
- Knowledge of the full range of Administrative - Secretarial procedures
- Extensive knowledge of Microsoft Office Word/Excel/Outlook
- Medical Terminology
- Understanding of the Data Protection Act
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- IT Skills these will be tested at interview
- Audio typing skills
- Minute taking skills
- Accuracy and attention to detail
- Good organisational skills
- Ability to demonstrate the ability to use initiative effectively
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
