Job summary
Full time
hours (37.5 hours per week, Monday-Friday ) available in the APP (Advanced
Physiotherapy Practitioner) appointment bookings team.
We are
looking for a highly motivated, methodical, and organised individual to join
our team of advanced physiotherapy admin staff. The job is varied and busy,
working from our APP Hub in Evesham whilst providing countywide support to
other localities from this base.
Full
training will be given to the successful applicant for all in house processes
and IT packages.
You will work as part
of a team in Evesham providing countywide cover for our telephone lines,
booking appointments, supporting the advanced practitioners with administrative
duties, creating referrals, and answering patient queries.
The
applicant will be expected to have great people skills, be a confident
communicator and have sound basic IT skills.
We pride ourselves in
providing outstanding care to patients across Herefordshire and Worcestershire
and will offer you full support to achieve this. Full training is provided. If you would like to discuss informally if
this is the right role for you, get in touch with our service lead whose
details can be found on the top right-hand side of the advert.
Please note the Trust is unable to provide sponsorship to work for this
role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time
limited visa, there is no guarantee of sponsorship at point of expiry.
Main duties of the job
The role involves
data input and booking appointments on our patient clinical notes system,
customer service through taking phone calls, handling patient queries, creating
and logging referrals, as well as organising clinics and other general admin
duties.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
Undertake
administration/secretarial duties that are specific to the role.
Undertake general
office duties, as required, e.g. typing, data inputting, filing,
scanning/copying, in line with Trust Policies and Procedures.
Arrange, confirm
appointments and meetings, as required, making appropriate arrangements e.g.
hospitality, booking venues, equipment, etc.
Provide a secretarial
service to team/department meetings, including the preparation and distribution
of agendas and papers.
Answer/deal with both
face-to-face and telephone enquiries.
Deal with incoming and
outgoing mail.
Liaise and interact
with service users, as and when required.
Communicate
information, some of which may be complicated, to colleagues/staff from other
departments/external contacts.
Answer/deal with both
face-to-face and telephone enquiries in a tactful and professional manner,
recording any messages efficiently and passing them to the relevant individual
in an appropriate and timely manner.
For full detail of the duties and criteria for the role please refer to the job description and person specification attached.
Job description
Job responsibilities
Undertake
administration/secretarial duties that are specific to the role.
Undertake general
office duties, as required, e.g. typing, data inputting, filing,
scanning/copying, in line with Trust Policies and Procedures.
Arrange, confirm
appointments and meetings, as required, making appropriate arrangements e.g.
hospitality, booking venues, equipment, etc.
Provide a secretarial
service to team/department meetings, including the preparation and distribution
of agendas and papers.
Answer/deal with both
face-to-face and telephone enquiries.
Deal with incoming and
outgoing mail.
Liaise and interact
with service users, as and when required.
Communicate
information, some of which may be complicated, to colleagues/staff from other
departments/external contacts.
Answer/deal with both
face-to-face and telephone enquiries in a tactful and professional manner,
recording any messages efficiently and passing them to the relevant individual
in an appropriate and timely manner.
For full detail of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Intermediate IT skills these will be tested at interview
- Good organisational skills
- Able to demonstrate the ability to use initiative effectively
Experience
Essential
- Recent, relevant Administrative/Secretarial experience.
Desirable
- Previous relevant NHS experience.
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
- I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Qualifications
Essential
- Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Person Specification
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Intermediate IT skills these will be tested at interview
- Good organisational skills
- Able to demonstrate the ability to use initiative effectively
Experience
Essential
- Recent, relevant Administrative/Secretarial experience.
Desirable
- Previous relevant NHS experience.
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
- I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Qualifications
Essential
- Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
