Herefordshire and Worcestershire Health and Care NHS Trust

Administration Assistant

The closing date is 23 February 2026

Job summary

Part-time administration assistant required to support our countywide Children in Care Specialist Nurses team.

The working hours are Tuesday, Wednesday, Thursday 9am-3pm. This is a permanent post.

We are looking to recruit an administration assistant to strengthen support for the team. Working alongside the administrator for the team, the post holder will enter and amend information on our electronic patient record system, share information with social workers and GPs, liaise with carers and young people to arrange appointments for review health assessments, and share correspondence with carers, young people and other agencies.

We pride ourselves in providing outstanding care for children 0-19 and their families across Worcestershire. We can provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development and a wide range of wellbeing support.

If you would like to discuss informally if this is the right role for you, get in touch with the Recruiting Manager (details can be found on the top right-hand side of the advert).

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.

Main duties of the job

Day to day work will include accessing a generic mailbox, data inputting, collating information, updating electronic patient records, and other tasks as set out in the job description.

Applicants will be expected to have good interpersonal and IT skills and be willing to learn and develop within the team. The role is busy and varied and requires the post holder to have a flexible approach and a calm, professional manner. The ability to work accurately whilst multi-tasking is essential. A can-do attitude and excellent customer service skills are a must.

The successful candidate will have excellent verbal and written communication skills, excellent organisational skills, and a keen eye for detail. You will be used to working to processes to complete tasks by deadlines and always have the best interests of the patient at the centre of everything you do.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

09 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata £12.51 per hour

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-2015

Job locations

Elbury Moor Medical Centre

Fairfield Close

Worcester

WR4 9TX

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Experience

Desirable

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Skills and Abilities

Essential

Ability to challenge poor behaviour
Role modelling good behaviour.
A positive attitude and able to act on feedback
Ability to praise and be supportive to others
Ability to communicate clearly and effectively in English in both verbal and written formats
Good level of literacy and numeracy
Standard IT skills these will be tested at interview
Good organisational skills

Qualifications

Essential

Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Knowledge

Essential

Knowledge of office procedures
Working knowledge of Microsoft Office: Word, Excel, Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality

Additional Criteria

Essential

I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Person Specification

Experience

Desirable

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Skills and Abilities

Essential

Ability to challenge poor behaviour
Role modelling good behaviour.
A positive attitude and able to act on feedback
Ability to praise and be supportive to others
Ability to communicate clearly and effectively in English in both verbal and written formats
Good level of literacy and numeracy
Standard IT skills these will be tested at interview
Good organisational skills

Qualifications

Essential

Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Knowledge

Essential

Knowledge of office procedures
Working knowledge of Microsoft Office: Word, Excel, Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality

Additional Criteria

Essential

I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Elbury Moor Medical Centre

Fairfield Close

Worcester

WR4 9TX

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Elbury Moor Medical Centre

Fairfield Close

Worcester

WR4 9TX

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)