Job summary
The Child and Adolescent Mental Health Services (CAMHS) provides specialist mental health support for children and young people with moderate to severe mental health needs.
We are seeking an enthusiastic and experienced Administrator to join our Single Point of Access (SPA) team. This is an excellent opportunity to become part of a dedicated and supportive service that plays a vital role in ensuring children, young people, families, and professionals receive timely and appropriate access to CAMHS support. You will be able to work effectively as part of a team and manage workload.
Key Responsibilities:
- Receiving and processing referrals onto the electronic patient record system
- Acting as the first point of contact for the SPA service
- Answering and managing the main SPA telephone line
- Responding to queries from families, professionals, and partner agencies
- Providing efficient administrative support to ensure the smooth running of the SPA function
This is a job share role for 15 hours per week, working Thursdays and Fridays only.
If you are organised, approachable, and motivated to support a service that makes a real difference to children and young peoples mental health, we would welcome your application.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.
Main duties of the job
What you'll be doing:
Providing a high-quality administrative service within the CAMHS Single Point of Access
Supporting the processing of referrals and enquiries
Liaising with clinicians, families, and external agencies
Managing data, appointments, and record-keeping with accuracy and confidentiality
Contributing to the smooth, effective running of the SPA office
What were looking for:
Previous administrative experience (NHS or similar setting beneficial)
Excellent communication, organisational, and IT skills
Ability to work efficiently in a fast-paced environment
A friendly, professional, and proactive approach
Availability to work Thursdays and Fridays every week (days are not flexible)
Why join us?
Youll be part of a supportive and committed team that makes a real difference to the lives of children, young people, and their families. This role offers a stable, part-time position within a valued specialist service.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
Undertake administration/secretarial duties that are
specific to the role.
Undertake general office duties, as required, e.g.
typing, data inputting, filing, scanning/copying and telefaxing, in line with
Trust Policies and Procedures.
Arrange, confirm appointments and meetings, as
required, making appropriate arrangements e.g. hospitality, booking venues,
equipment, etc.
Provide a secretarial service to team/department
meetings, including the preparation and distribution of agendas and papers.
Answer/deal with both face-to-face and telephone
enquiries.
Deal with incoming and outgoing mail.
Manage and prioritise own workload effectively.
Resolve conflicting diary appointments and schedules
Coordination and maintenance of filing systems.
Arrange, confirm appointments and meetings, making
appropriate arrangements e.g. hospitality, booking venues, equipment etc.
Provide a secretarial service to team/department
meetings including the preparation and distribution of agendas and papers.
Coordinate the appraisal process for the department.
Be responsible for securing the department/locking the
building, if required
For full details of the duties and criteria
for the role please refer to the job description and person specification attached.
Job description
Job responsibilities
Undertake administration/secretarial duties that are
specific to the role.
Undertake general office duties, as required, e.g.
typing, data inputting, filing, scanning/copying and telefaxing, in line with
Trust Policies and Procedures.
Arrange, confirm appointments and meetings, as
required, making appropriate arrangements e.g. hospitality, booking venues,
equipment, etc.
Provide a secretarial service to team/department
meetings, including the preparation and distribution of agendas and papers.
Answer/deal with both face-to-face and telephone
enquiries.
Deal with incoming and outgoing mail.
Manage and prioritise own workload effectively.
Resolve conflicting diary appointments and schedules
Coordination and maintenance of filing systems.
Arrange, confirm appointments and meetings, making
appropriate arrangements e.g. hospitality, booking venues, equipment etc.
Provide a secretarial service to team/department
meetings including the preparation and distribution of agendas and papers.
Coordinate the appraisal process for the department.
Be responsible for securing the department/locking the
building, if required
For full details of the duties and criteria
for the role please refer to the job description and person specification attached.
Person Specification
Knowledge
Essential
- Knowledge of a range of administrative and secretarial procedures and systems
- Detailed knowledge of Microsoft Packages.
- Understanding of the Data Protection Act and NHS Code of Confidentiality.
Skills & Abilities
Essential
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
- Manages own workload and able to work independently as well as part of a team.
- A positive attitude with the ability to act on feedback.
- Ability to praise and be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Ability to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving.
- Advanced keyboard skills Touch Typing.
- Numerate.
- Accuracy and attention to detail.
- Good organisational skills.
- Able to demonstrate the ability to use initiative effectively.
Qualifications
Essential
- Educated to vocational level 3 in Business Administration or equivalent qualification or experience or Educated to vocational level 2 or equivalent qualification, or equivalent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
- Willingness to commit to continuing professional development.
- Professional manner as a representative of the Trust.
- Tact and discretion for dealing with confidential information.
- Ability to meet the travel requirements of the role.
- I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience.
Person Specification
Knowledge
Essential
- Knowledge of a range of administrative and secretarial procedures and systems
- Detailed knowledge of Microsoft Packages.
- Understanding of the Data Protection Act and NHS Code of Confidentiality.
Skills & Abilities
Essential
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
- Manages own workload and able to work independently as well as part of a team.
- A positive attitude with the ability to act on feedback.
- Ability to praise and be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Ability to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving.
- Advanced keyboard skills Touch Typing.
- Numerate.
- Accuracy and attention to detail.
- Good organisational skills.
- Able to demonstrate the ability to use initiative effectively.
Qualifications
Essential
- Educated to vocational level 3 in Business Administration or equivalent qualification or experience or Educated to vocational level 2 or equivalent qualification, or equivalent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
- Willingness to commit to continuing professional development.
- Professional manner as a representative of the Trust.
- Tact and discretion for dealing with confidential information.
- Ability to meet the travel requirements of the role.
- I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
