Herefordshire and Worcestershire Health and Care NHS Trust

Administration Assistant

The closing date is 08 February 2026

Job summary

This is a part time post working 30 hours a week between Tuesday and Friday.

Are you an excellent communicator with a passion for healthcare? We're seeking an enthusiastic and adaptable administrator to be part of our Worcester City Neighbourhood Mental Health Psychology Admin team at Studdert Kennedy House, Worcester.

In this important role, you'll be using your knowledge, experience, and expertise to provide essential administrative support to our hard-working frontline NHS teams. No NHS is experience required, but a passion for excellent patient care is a must.

You will be supporting wide range of people, including patients and health care professionals. You will need to be responsive and adaptable to the needs of the service, but you can be sure that your hard work will be making a real difference to our patients and service users every day.

What's in it for you?
Comprehensive induction and local orientation.
A wide range of opportunities for you to develop your skills and experience.
Support from the wider team.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.

Main duties of the job

A typical day as an administrator may involve:

Maintaining patient records effectively and accurately.
General office duties such as typing, scanning, photocopying, printing
Scheduling appointments/meetings.
Handling correspondence ingoing/outgoing mail.
Handling queries over the telephone and face to face from staff, patients, and external agencies.
Looking after the shared email inbox.
Assisting the team with various administrative tasks.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

28 January 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata (£12.51 per hour)

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1990

Job locations

Studdert Kennedy House

Spring Gardens

Worcester

Worcestershire

WR1 2AE

Job description

Job responsibilities

Administration duties specific to the role:

Providing support as required e.g. reception, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records and problem solving.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Administration duties specific to the role:

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR
Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (*A-C).
OR
NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Desirable

Recent, relevant experience in an Administrative/Secretarial/ Reception Role.

Knowledge

Essential

Understanding of clerical/office procedures and administrative systems.
Data inputting procedures.
Working knowledge of Microsoft Office applications.
Understanding of the Data Protection Act and NHS Code of Confidentiality.

Skills and Abilities

Essential

General office skills, scanning, photocopying etc.
Ability to be polite and firm when dealing with difficult, impatient or upset people.
Ability to communicate effectively and clearly in both written and verbal formats.
Ability to prioritise a busy workload effectively and able to work to strict deadlines.

Additional Criteria

Essential

Professional manner.
Willingness to commit to continuing professional development and undertake relevant training as required.
Tact and discretion when dealing with confidential information.
Ability to meet the travel requirements of the role.
I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Person Specification

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR
Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (*A-C).
OR
NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Desirable

Recent, relevant experience in an Administrative/Secretarial/ Reception Role.

Knowledge

Essential

Understanding of clerical/office procedures and administrative systems.
Data inputting procedures.
Working knowledge of Microsoft Office applications.
Understanding of the Data Protection Act and NHS Code of Confidentiality.

Skills and Abilities

Essential

General office skills, scanning, photocopying etc.
Ability to be polite and firm when dealing with difficult, impatient or upset people.
Ability to communicate effectively and clearly in both written and verbal formats.
Ability to prioritise a busy workload effectively and able to work to strict deadlines.

Additional Criteria

Essential

Professional manner.
Willingness to commit to continuing professional development and undertake relevant training as required.
Tact and discretion when dealing with confidential information.
Ability to meet the travel requirements of the role.
I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Studdert Kennedy House

Spring Gardens

Worcester

Worcestershire

WR1 2AE

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Studdert Kennedy House

Spring Gardens

Worcester

Worcestershire

WR1 2AE

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)