Herefordshire and Worcestershire Health and Care NHS Trust

Team Administration Manager

The closing date is 05 February 2026

Job summary

We are currently looking to recruit an enthusiastic and motivated Administration Team Manager . This post supports Bromsgrove Neighbourhood Team delivering a quality service to patients and their parents/carers. The Neighbourhood Teams across Worcestershire provide a range of community-based health services across Worcestershire. We treat people in their homes to prevent hospital admission and to enable safe discharges home.

As an Administration Manager, you will be required to line manage administrators in the team, use your excellent communication skills, spreadsheets and minute-taking; work autonomously, be flexible, prioritise your own workload, act on your own initiative and ensure that procedures are in place to deliver a service that meets the Trusts targets and standards.

This role is full time and includes being part of a bank holiday and weekend rota.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.

Main duties of the job

Supervise a team of administrative staff including undertaking appraisals, supervision, training and development and Band 3 and Band 2 staff.

You will also be taking calls and dealing with clinical team members and supporting them with sharing of patient information and use of information technology.

Provide information and support to managers on the performance and conduct of members of staff and support with all informal and formal processes.

Maintain annual leave records for the team, liaising with line manager and other managers to ensure appropriate and continuing cover.

Work with the Operational Lead to lead on the introduction and proactive management of any new processes and initiatives.

Work with the Operational Lead to ensure that reports and data are accurate for the team.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

21 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-1976

Job locations

Orchard Place

Orchard Street

Redditch

B98 7DP

Job description

Job responsibilities

You will be required to:

Undertake senior administrative/secretarial/PA duties that are specific to the role.

Undertake general office duties, as required, e.g. typing, data processing, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.

Initiate responses to routine correspondence.

Arrange, confirm appointments and meetings as required, making appropriate arrangements e.g. hospitality, booking venues, equipment, travel, accommodation etc.

Provide a secretarial service to meetings, including the preparation and distribution of agendas and papers, taking minutes.

Answer/deal with both face to face and telephone enquiries.

Deal with incoming and outgoing mail.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

You will be required to:

Undertake senior administrative/secretarial/PA duties that are specific to the role.

Undertake general office duties, as required, e.g. typing, data processing, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.

Initiate responses to routine correspondence.

Arrange, confirm appointments and meetings as required, making appropriate arrangements e.g. hospitality, booking venues, equipment, travel, accommodation etc.

Provide a secretarial service to meetings, including the preparation and distribution of agendas and papers, taking minutes.

Answer/deal with both face to face and telephone enquiries.

Deal with incoming and outgoing mail.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Experience

Essential

Significant recent
Administrative/Secretarial experience.
Supervision/management of staff.
Arranging meetings, agendas and minute taking experience.

Desirable

Previous relevant NHS experience

Skills & Abilities

Essential

Ability to challenge poor behaviour
Ability to praise and be supportive to others

Knowledge

Essential

Knowledge of the full range of administrative/secretarial procedures
Extensive knowledge of Microsoft Office Word/Excel/Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality

Qualifications

Essential

Educated to vocational level 3 in Business Administration.
OR equivalent qualification and/or experience
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Person Specification

Experience

Essential

Significant recent
Administrative/Secretarial experience.
Supervision/management of staff.
Arranging meetings, agendas and minute taking experience.

Desirable

Previous relevant NHS experience

Skills & Abilities

Essential

Ability to challenge poor behaviour
Ability to praise and be supportive to others

Knowledge

Essential

Knowledge of the full range of administrative/secretarial procedures
Extensive knowledge of Microsoft Office Word/Excel/Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality

Qualifications

Essential

Educated to vocational level 3 in Business Administration.
OR equivalent qualification and/or experience
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Orchard Place

Orchard Street

Redditch

B98 7DP

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Orchard Place

Orchard Street

Redditch

B98 7DP

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)