Job summary
Full time
hours available in the MSK physiotherapy admin team. This is a full time post, but would consider part time.
Due to a
recent, internal promotion, we are looking for highly motivated, methodical,
and organised individual to join our team of physiotherapy admin staff. The job
is varied and busy, working from our MSK Physiotherapy Hub across Worcester and
Droitwich locations whilst providing countywide support to other localities
from this base.
Full
training will be given to the successful applicant for all in house processes
and IT packages. You will work as part of a team
in each base and share additional admin duties between you. This role is face to face providing some
front of house duties and so it is not suitable for working from
home.
The
applicant will be expected to have great people skills, be a confident
communicator and have sound basic IT skills.
We pride ourselves in
providing outstanding care to patients across Herefordshire and Worcestershire
and will offer you full support to achieve this. Full training is provided. If you would like to discuss informally if
this is the right role for you, get in touch with our service lead whose
details can be found on the top right-hand side of the advert.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is not guarantee of sponsorship at point of expiry.
Main duties of the job
The role involves
data input and booking appointments on our patient clinical notes system,
customer service through taking phone calls, handling patient queries, ordering
equipment as well as organising clinics and other general admin duties.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
The post holder will
Behave consistently with the values and beliefs
of the organisation and promotes these on day to day basis.
Act as a role model to colleagues, always
seeking to maintain the highest standards of professionalism.
Use their initiative and take responsibility for
themselves and the quality of their work and the service provides they provide
to patients
Provide effective and efficient administrative
support to the department.
Undertake administration duties that are
specific to the role.
Provide administrative support as required, e.g.
typing, data inputting, filing, scanning/copying and telefaxing, in line with
Trust Policies and Procedures.
Answer/deal with both face-to-face and telephone
enquiries.
Deal with incoming and outgoing post.
Undertake reception duties, if and when
required, to cover for staff absences.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Job description
Job responsibilities
The post holder will
Behave consistently with the values and beliefs
of the organisation and promotes these on day to day basis.
Act as a role model to colleagues, always
seeking to maintain the highest standards of professionalism.
Use their initiative and take responsibility for
themselves and the quality of their work and the service provides they provide
to patients
Provide effective and efficient administrative
support to the department.
Undertake administration duties that are
specific to the role.
Provide administrative support as required, e.g.
typing, data inputting, filing, scanning/copying and telefaxing, in line with
Trust Policies and Procedures.
Answer/deal with both face-to-face and telephone
enquiries.
Deal with incoming and outgoing post.
Undertake reception duties, if and when
required, to cover for staff absences.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/ Reception Role
Desirable
- Previous, relevant NHS experience
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Skills and Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Good level of literacy and numeracy Standard IT skills these will be tested at interview Good organisational skills
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
- I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Person Specification
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/ Reception Role
Desirable
- Previous, relevant NHS experience
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Skills and Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Good level of literacy and numeracy Standard IT skills these will be tested at interview Good organisational skills
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
- I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
