Job summary
This is a full time post.
This post is only open to current employees of the Trust.
We are looking to recruit a substantive full-time enthusiastic, dynamic and highly motivated Band 8a Community Operational Manager to help
support with the development of the Neighbourhood Mental Health Teams across
Herefordshire and Worcestershire.
The
main focus of the role is to ensure that the service provides optimal care for
patients who are in the service. The role will lead in liaising with other
Neighbourhood Mental Health Team Services, other Trust Services as well as our
Voluntary Care Sector colleagues.
The
role will also include the oversight of team performance, recruitment and
retention, financial scrutiny and staff welfare.
- We welcome enquiries so please do contact the recruiting manager (details at the top right-hand side of the advert) for informal discussion.
- We will provide you with resources to develop and progress career flexibility, continual professional development, as well as a wide range of wellbeing and support.
- There is opportunity for blended working (on site and from home).
Main duties of the job
You will:
Be an effective manager with a track record of delivering on objectives,
a demonstrable patient-centred ethic, and the drive to develop yourself along
with your service.
Aim to provide the highest quality care for our service users and
stakeholders.
Lead a community-based, recovery-orientated mental health team
ensuring that all resources, including staff, are used and monitored
effectively while remaining within an agreed budget.
Actively participate in
planning and developing the team, in order to provide service users with a
person-centred approach relevant to their needs and a recovery focus.
Exercise your own judgement
in complex situations relating to service delivery or organisational matters
and have a high level of autonomy day to day to make the necessary decisions.
Utilize your expert opinion
to select from a range of options in any given situation.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
Support the Primary Care and Community Mental Health Service
Delivery Lead and the Community Leads in ensuring that Neighbourhood Mental
Health Teams will deliver the best possible outcomes to the people it serves,
and provides an environment which staff enjoy working in.
Ensure that thresholds for key health and social care performance
indicators relating to the quality of care for service-users and carers are met
by regularly giving service users the opportunity to provide feedback. Use
team/service performance data in providing an effective recovery focused
service to improve quality of service as determined by customer satisfaction
measures.
Lead on at least one area of service development and support
Senior Management in delivering the strategic modernisation programme
particularly the refocusing of the Community Mental Health Teams.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
Support the Primary Care and Community Mental Health Service
Delivery Lead and the Community Leads in ensuring that Neighbourhood Mental
Health Teams will deliver the best possible outcomes to the people it serves,
and provides an environment which staff enjoy working in.
Ensure that thresholds for key health and social care performance
indicators relating to the quality of care for service-users and carers are met
by regularly giving service users the opportunity to provide feedback. Use
team/service performance data in providing an effective recovery focused
service to improve quality of service as determined by customer satisfaction
measures.
Lead on at least one area of service development and support
Senior Management in delivering the strategic modernisation programme
particularly the refocusing of the Community Mental Health Teams.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Knowledge
Essential
- Knowledge of NHS or social care policy environment.
- Knowledge and skills in recovery focused ways of working.
- Knowledge of the mental health care agenda e.g. personalisation.
- Knowledge of Trust policies both clinical and organisational.
- Understanding of the performance and governance arrangements in the Service Unit.
- Knowledge of safeguarding as it related to both adults and children.
Desirable
- Previous experience of supervising/managing multi-disciplinary staff group.
- Experience of providing clinical supervision across different disciplines.
- Experience of providing management supervision.
Skills and Abilities
Essential
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
- A positive attitude and able to act on feedback.
- Ability to praise and be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Excellent leadership skills, including highly developed communication skills (both verbal and written).
- Able to provide a strong role model for staff.
Desirable
- Analytical approach to problem solving.
Experience
Essential
- Minimum post qualification experience of 4 years working in a mental health setting.
- Previous experience of managing in health or social care.
- Working in a multi-disciplinary Team.
- Experience of providing clinical supervision to staff.
- Experience of managing HR issues.
Qualifications
Essential
- RMN, BSc/DipSW, Post Graduate Clinical Psychology Training, BSc/DipCOT, recorded/registered qualification in a psychological therapy.
- Management qualification.
- Evidence of continuing professional development.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Person Specification
Knowledge
Essential
- Knowledge of NHS or social care policy environment.
- Knowledge and skills in recovery focused ways of working.
- Knowledge of the mental health care agenda e.g. personalisation.
- Knowledge of Trust policies both clinical and organisational.
- Understanding of the performance and governance arrangements in the Service Unit.
- Knowledge of safeguarding as it related to both adults and children.
Desirable
- Previous experience of supervising/managing multi-disciplinary staff group.
- Experience of providing clinical supervision across different disciplines.
- Experience of providing management supervision.
Skills and Abilities
Essential
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
- A positive attitude and able to act on feedback.
- Ability to praise and be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Excellent leadership skills, including highly developed communication skills (both verbal and written).
- Able to provide a strong role model for staff.
Desirable
- Analytical approach to problem solving.
Experience
Essential
- Minimum post qualification experience of 4 years working in a mental health setting.
- Previous experience of managing in health or social care.
- Working in a multi-disciplinary Team.
- Experience of providing clinical supervision to staff.
- Experience of managing HR issues.
Qualifications
Essential
- RMN, BSc/DipSW, Post Graduate Clinical Psychology Training, BSc/DipCOT, recorded/registered qualification in a psychological therapy.
- Management qualification.
- Evidence of continuing professional development.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
