Director of Patient Experience, Digital & Innovation
The closing date is 30 November 2025
Job summary
Are you an ambitious, values-driven senior leader who places patients at the centre of transformation? We`re seeking a dynamic Director of Patient Experience, Digital & Innovation to join our Executive Team, act as Trust CIO and SIRO, and lead a programme of compassionate, digitally enabled change across our services.
You will be an Executive Director and Board-level champion for patient experience, health inequalities, digital innovation and information governance. You will lead the Trust`s digital and innovation strategy (including AI), oversee IT, telecoms and cyber security, act as Senior Information Risk Owner, and drive quality improvement and personalisation across services. Youll strengthen community and patient engagement, embed co production and ensure digital programmes deliver value, inclusion and better outcomes.
An innovator to the core, you will seek out any opportunities that digital and innovation can offer to enable us to move forward at pace to deliver against our national and local strategic objectives. You will be a passionate advocate of the values that will shape our future NHS, recognising that the future will be about relational skills, driving integration, embedding personalisation and putting co-production the heart of the way we deliver our services. Alongside this, you will lead our health inequalities agenda, ensuring that our services are inclusive and responsive to the needs of our diverse patients and communities.
Main duties of the job
In addition to your specific portfolio responsibilities and as a member of the Board, you will serve as an ambassador for the Trust and its values, demonstrating leadership and integrity in all aspects of your role. As part of the Executive Team, you will play a pivotal role in shaping and delivering the strategic direction of the organisation and delivering our organisational plan.
In return we can offer you the opportunity to play a pivotal role in shaping the care for diverse communities across Herefordshire and Worcestershire. You will be joining a collaborative and energised Executive Team, with the chance to influence system-wide digital transformation across the ICS. As a Trust we are strong advocates of continued professional development and will therefore ensure continued and meaningful support in your leadership journey.
Recruitment Timetable:
Applications close: Midnight, Sunday, 30 November 2025
Final Panel Interviews and stakeholder group sessions are scheduled for Thursday, 11 December 2025.
To find out more, please contact our recruitment partners, Starfish Search.
To request a copy of the information pack, please contact katy.giddens@starfishsearch.com
Herefordshire and Worcestershire Health and Care NHS Trust is committed to equality, diversity and inclusion. We particularly welcome applications from people with lived experience of health services and from groups currently underrepresented at senior levels.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Details
Date posted
14 November 2025
Pay scheme
Very senior manager (VSM)
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
C9798-1824
Job locations
2 Kings Court
Charles Hastings Way
Worcester
Worcestershire
WR5 1JR
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
2 Kings Court
Charles Hastings Way
Worcester
Worcestershire
WR5 1JR
Employer's website
https://www.hacw.nhs.uk/careers (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Katy Giddens
Supporting documents
Privacy notice
Herefordshire and Worcestershire Health and Care NHS Trust's privacy notice (opens in a new tab)