Herefordshire and Worcestershire Health and Care NHS Trust

CEO Business Support Manager

The closing date is 25 November 2025

Job summary

This post is only open to current employees of the Trust.

This role is a new secondment post for 18 months, to offer someone within the organisation the opportunity to expand and develop their knowledge/skills.

You must have read and understood the terms of the Trusts secondment policy and gained permission from your Line Manager to undertake the secondment before applying.

Were looking for a highly motivated individual to join our Chief Executives Office as a CEO Business Support Manager. This pivotal Band 7 role offers the opportunity to work closely with the CEO, supporting executive functions, managing key communications, and leading the Trusts Single Point of Contact (SPOC). Youll thrive in a fast-paced environment, demonstrate excellent judgement, and be passionate about delivering high-quality support that drives organisational success. This post is full-time, Monday to Friday, 09:0017:00, but at times there may be requirements to work flexibly. The postholder will be based at Kings Court 2, however there will be travel across the two counties and at times flexibility to work from home.

Main duties of the job

As CEO Business Support Manager, youll play a vital role in the smooth running of the Chief Executives Office. A typical day involves managing the CEOs mailbox, coordinating high-level meetings, preparing briefings, and ensuring timely responses to internal and external communications. Youll oversee the Trusts Single Point of Contact (SPOC), triaging sensitive enquiries and ensuring appropriate action. Youll work closely with senior leaders, support corporate governance, and lead on key projects. This is a varied and fast-paced role requiring excellent judgement, discretion, and the ability to manage competing priorities. Youll also help support and contribute to a culture of continuous improvement and inclusive leadership and have the opportunity to develop new ideas and ways of working to help support our strategic objectives.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

  • 27 days leave plus bank holidays, increasing up to 33 days with long service
  • Generous NHS pension and enhanced pay when you work unsocial hours
  • Flexible and agile working opportunities
  • Great maternity, paternity, and adoption support
  • Wide range of supportive staff networks
  • Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

Date posted

10 November 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year

Contract

Secondment

Duration

18 months

Working pattern

Full-time

Reference number

C9798-1815

Job locations

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR


Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

  • Degree or equivalent level of experience of working at an appropriate management level
  • Evidence of ongoing CPD/ personal development
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Desirable

  • Further training or significant experience in project management or supporting change management processes

Experience

Essential

  • Middle management experience
  • Experience of managing people and resources
  • Experience of dealing with complex and challenging situations and working with colleagues to agree remedial actions as required
  • Experience of operating in a politically sensitive environment
  • Experience of drafting briefing papers and correspondence

Desirable

  • Demonstrable experience in a healthcare environment

Skills & Abilities

Essential

  • Good report and presentation writing skills
  • Able to make the connection between their work and the benefit to patients and the public, and how their work supports clinicians and frontline staff deliver better outcomes for patients

Desirable

  • Effective minute taking
Person Specification

Qualifications

Essential

  • Degree or equivalent level of experience of working at an appropriate management level
  • Evidence of ongoing CPD/ personal development
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Desirable

  • Further training or significant experience in project management or supporting change management processes

Experience

Essential

  • Middle management experience
  • Experience of managing people and resources
  • Experience of dealing with complex and challenging situations and working with colleagues to agree remedial actions as required
  • Experience of operating in a politically sensitive environment
  • Experience of drafting briefing papers and correspondence

Desirable

  • Demonstrable experience in a healthcare environment

Skills & Abilities

Essential

  • Good report and presentation writing skills
  • Able to make the connection between their work and the benefit to patients and the public, and how their work supports clinicians and frontline staff deliver better outcomes for patients

Desirable

  • Effective minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)


Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)


Employer contact details

For questions about the job, contact:

General Manager to the CEO

Kellie Homer

kellie.homer@nhs.net

07871982343

Details

Date posted

10 November 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year

Contract

Secondment

Duration

18 months

Working pattern

Full-time

Reference number

C9798-1815

Job locations

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR


Supporting documents

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