Herefordshire and Worcestershire Health and Care NHS Trust

Administrator - ADHD

The closing date is 18 November 2025

Job summary

We have recently recruited Registered Nurses to help develop a nurse-led ADHD service for children and young people across Herefordshire and Worcestershire, focusing on the assessment and management of children and young people with ADHD using a trauma-informed, developmental approach, supported by experienced ACPs and Medical Consultants.

A post has arisen within the ADHD service working as an Administrator to support the Nurses. The successful candidate will be working 15 hours per week and will be based at either one of our locality offices. The base to be agreed with successful applicants.

The service runs Monday Friday and flexible working is encouraged. The 15 hours can be worked in a way to suit the successful candidate in office hours.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

You be working as a band 3 ADHD Administrator for Worcestershire & Herefordshire ADHD Team. You will provide an efficient and smooth running administration service for clinicians working in the team.

You will maintain a team caseload spreadsheet (a high level of excel skill is required) and appointment system for clinics and make arrangements for patients/ relatives. Handle telephone enquiries regarding appointments, cancellations referring where necessary to the appropriate person. You will type and process clinic letters and make entries in the Electronic Patient Record.

The ability to use your initiative, work proactively, demonstrate excellent communication and influencing skills, manage and prioritise your own workload and respond flexibly to changing demands are essential requirements of the role.

We are a supportive and passionate team, and you will receive full training to ensure you can succeed in this role.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

03 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1802

Job locations

Aconbury North

Charles Hastings Way

Worcester

WR5 1JG

Covercroft

Colman Road

Droitwich

WR9 8QU

Redditch Town Hall

Walter Stranz Square

Redditch

B98 8AH

Job description

Job responsibilities

1. Undertake administration/secretarial duties that are specific to the role.

2. Undertake general office duties, as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.

3. Arrange, confirm appointments and meetings, as required, making appropriate arrangements e.g. hospitality, booking venues, equipment, etc.

4. Provide a secretarial service to team/department meetings, including the preparation and distribution of agendas and papers.

5. Answer/deal with both face-to-face and telephone enquiries.

6. Deal with incoming and outgoing mail.

7. Maintain accurate, contemporaneous and complete records in accordance with the Trusts policy and guidelines for records and record keeping.

8. Type/word-process routine documentation that is specific to the role, e.g. letters, reports, minutes.

9. Input data to systems on a daily basis (specific to the role).

10. Assist in the recording of information from timesheets etc.

11. Word/Text Processing and inputting at a PC.

12. There will be a requirement for concentration when transcribing/data processing/ inputting.

13. There may be a requirement to type documents that contain information of a distressing nature.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

1. Undertake administration/secretarial duties that are specific to the role.

2. Undertake general office duties, as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.

3. Arrange, confirm appointments and meetings, as required, making appropriate arrangements e.g. hospitality, booking venues, equipment, etc.

4. Provide a secretarial service to team/department meetings, including the preparation and distribution of agendas and papers.

5. Answer/deal with both face-to-face and telephone enquiries.

6. Deal with incoming and outgoing mail.

7. Maintain accurate, contemporaneous and complete records in accordance with the Trusts policy and guidelines for records and record keeping.

8. Type/word-process routine documentation that is specific to the role, e.g. letters, reports, minutes.

9. Input data to systems on a daily basis (specific to the role).

10. Assist in the recording of information from timesheets etc.

11. Word/Text Processing and inputting at a PC.

12. There will be a requirement for concentration when transcribing/data processing/ inputting.

13. There may be a requirement to type documents that contain information of a distressing nature.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Additional Criteria

Essential

You understand that we will not provide sponsorship to work for this role.

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Person Specification

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Additional Criteria

Essential

You understand that we will not provide sponsorship to work for this role.

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Aconbury North

Charles Hastings Way

Worcester

WR5 1JG

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Aconbury North

Charles Hastings Way

Worcester

WR5 1JG

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)