Administrator

Job summary

15 hours per week Part time, 12-month Fixed Term

Some flexibility possible with consideration given to those able to offer regular working patterns across our hours of service delivery.

This is an opportunity to work in the Administration team in the Community Equipment Service in Worcestershire.

We are looking for an enthusiastic and motivated individual to join our team in our busy and well-established service. Worcestershire Community Equipment Service provides essential equipment to people in their homes. This role is imperative to the efficient operation of this service and involves high levels of communication with patients and their families, and the clinical teams who refer into our service. We are committed to providing you with the resources you need to develop and progress a long-term career in the NHS.

If you would like to informally discuss if this is the right role for you or arrange an informal visit, please contact the Recruiting Manager.

This is a fixed term post to provide cover for absence for specific purpose that we anticipate will be required for 12 months. We reserve the right to end this contract sooner with appropriate notice.

If you wish to be considered for a secondment please gain permission from your Substantive Manager before applying.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

The role involves a range of administrative tasks as outlined in the job description. Key duties include supporting the referral pathway for prescribed equipment, supporting the procurement of new equipment, engaging positively with service users, carers, members of the public, and professionals, arranging equipment deliveries and collections, managing phone calls and emails efficiently, and signposting individuals to appropriate services for further support when needed.

You will work as part of a dynamic team to maintain accurate records on the Equipment Service IT system (ELMs), update tracking spreadsheets, and order equipment through the procurement system. Collaborative working with the skilled admin and warehouse teams is essential to ensure smooth operation across all areas of the service.

Applicants should have strong interpersonal skills, remain calm under pressure, and be able to work quickly, efficiently, and accurately. Good IT proficiency is essential, along with the ability to support colleagues in complex or challenging situations using a proactive, problem-solving approach. Full training on all systems will be provided.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Wheelchair & Equipment Loans Service

Crown Lane

Wychbold

Droitwich

Worcestershire

WR9 0BX

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

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Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Wheelchair & Equipment Loans Service

Crown Lane

Wychbold

Droitwich

Worcestershire

WR9 0BX

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

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