Receptionist
The closing date is 27 October 2025
Job summary
An opportunity has arisen for a motivated, organised and enthusiastic individual to work as a Receptionist/Administrator in our Adult Community Mental Health Service in Ledbury. This is a permanent contract for 37.5 hours per week, working 9am to 5pm Monday to Friday. You will be part of our administrative team, working in this small friendly office alongside Team Secretary and Medical Secretary offering support to our Neighbourhood Mental Health Team. Join our team; we pride ourselves in providing outstanding care to patients across Herefordshire and Worcestershire. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development and a wide range of wellbeing support. If you would like to discuss informally if this is the right role for you, get in touch with the Recruiting Manager, details of which can be found on the top right-hand side of the advert.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.
Main duties of the job
As part of our team, you will undertake a full range of reception, clerical and administrative responsibilities. You will provide an efficient, welcoming and helpful reception service and will ensure that patient confidentiality is observed at all times. You will be expected to demonstrate an efficient and pleasant telephone manner when dealing with patients, staff and clinician enquiries and will take accurate details and record information within the patient record on the Trust database (RiO). You will take responsibility for dealing with incoming and outgoing post. Good communication skills are essential as you will need to liaise directly with patients, clinicians and other staff.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Details
Date posted
17 October 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year
Contract
Permanent
Working pattern
Full-time
Reference number
C9798-1758
Job locations
Rose Cottage
Belle Orchard
Ledbury
Herefordshire
HR8 1DD
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Rose Cottage
Belle Orchard
Ledbury
Herefordshire
HR8 1DD
Employer's website
https://www.hacw.nhs.uk/careers (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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