Herefordshire and Worcestershire Health and Care NHS Trust

Administrator - Complex Needs Service

The closing date is 19 October 2025

Job summary

Are you an excellent communicator with a passion for healthcare? Were seeking an enthusiastic and adaptable administrator to be part of the Complex Needs Service (CNS) in Worcestershire. CNS is a specialist service offering treatment for adults with Complex Emotional and Relational Needs across the county.

In this important role, you'll use your knowledge, experience & expertise to provide essential admin support to the team. No NHS experience required, but a non-judgemental attitude, a passion for excellent patient care and being a team-player is a must.

You will be a strong communicator, supporting patients, families and professionals. You will need to be responsive and adaptable to the needs of the service.

This role is 30 hours a week, Mon-Fri and is based at Covercroft, Droitwich. We have processes in place that support flexible working requests.

Why apply?

Comprehensive induction and local orientation.

A wide range of opportunities for you to develop your skills and experience.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

A typical day as an administrator may involve:

Maintaining patient records effectively and accurately

General office duties such as typing, scanning, photocopying, printing

Scheduling appointments/ meetings

Composing and sending correspondence to a wide range of individuals

Handling queries over the telephone and face to face from staff, patients, and external agencies

Handling queries over emailing and monitoring the Teams shared inbox

Assisting the team with various administrative tasks

Minuting a wide variety of meetings

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

03 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1718

Job locations

Covercroft Centre

Colman Road

Droitwich

WR9 8QU

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

Person Specification

Knowledge

Essential

Knowledge of a range of Administrative/Secretarial procedures
Detailed knowledge of Microsoft packages
Understanding of the Data Protection Act and NHS Code of Confidentiality

Additional Criteria

Essential

Willingness to commit to continuing professional development.
Professional manner as a representative of the Trust.
Tact and discretion for dealing with confidential information.
Ability to meet the travel requirements of the role
You understand that we will not provide sponsorship to work for this role.

Qualifications

Essential

Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

Recent, relevant Administrative/Secretarial experience.

Desirable

Previous relevant NHS experience.
Minute taking experience.

Skills & Abilities

Essential

Ability to challenge poor behaviour and be a positive role model
Manage own workload and work independently as well as part of a team
Positive attitude with the ability to act on feedback positively
Ability to praise and be supportive to others
Ability to communicate effectively in English in both written and verbal formats
Numerate
Advanced Keyboard skills touch typing
Confident telephone manner
Accuracy and attention to detail
Good organisation skills
Able to demonstrate the ability to use initiative effectively.

Desirable

Audio typing skills
Minute taking skills.

Person Specification

Knowledge

Essential

Knowledge of a range of Administrative/Secretarial procedures
Detailed knowledge of Microsoft packages
Understanding of the Data Protection Act and NHS Code of Confidentiality

Additional Criteria

Essential

Willingness to commit to continuing professional development.
Professional manner as a representative of the Trust.
Tact and discretion for dealing with confidential information.
Ability to meet the travel requirements of the role
You understand that we will not provide sponsorship to work for this role.

Qualifications

Essential

Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

Recent, relevant Administrative/Secretarial experience.

Desirable

Previous relevant NHS experience.
Minute taking experience.

Skills & Abilities

Essential

Ability to challenge poor behaviour and be a positive role model
Manage own workload and work independently as well as part of a team
Positive attitude with the ability to act on feedback positively
Ability to praise and be supportive to others
Ability to communicate effectively in English in both written and verbal formats
Numerate
Advanced Keyboard skills touch typing
Confident telephone manner
Accuracy and attention to detail
Good organisation skills
Able to demonstrate the ability to use initiative effectively.

Desirable

Audio typing skills
Minute taking skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Covercroft Centre

Colman Road

Droitwich

WR9 8QU

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Covercroft Centre

Colman Road

Droitwich

WR9 8QU

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)